Discover top customer support platforms. Compare ticketing, messaging, and service tools by features, pricing, and real user reviews.
66 tools
Tools in Customer Support
Vitally — Vitally is an AI-powered customer success platform that unifies customer data, health scores, playbooks, and reporting to help CS teams manage accounts at scale.
Planhat — Planhat is a customer platform that unifies customer success, product usage and revenue data so B2B teams can track health scores, automate playbooks and manage the full customer lifecycle.
Custify — Custify is a customer success platform that unifies product, billing and support data to help B2B SaaS teams reduce churn and drive expansion revenue.
ClientSuccess — ClientSuccess is a B2B SaaS customer success platform that combines health scoring, renewal forecasting, onboarding playbooks, and executive reporting to help teams reduce churn.
FreeScout — FreeScout is a free, open-source, self-hosted help desk and shared mailbox application built with PHP and Laravel, positioned as a privacy-friendly alternative to Zendesk and Help Scout with 50-plus optional paid modules.
Zammad — Open-source, AI-assisted helpdesk and ticketing platform that unifies email, chat, phone, and social channels into one support workflow.
UVdesk — UVdesk is an open-source and SaaS customer support helpdesk built on PHP and Symfony, offering multichannel ticketing, automation, and a free self-hosted community edition for e-commerce and SMB support teams.
Helpy — Open-source and self-hosted helpdesk platform with ticketing, knowledge base, community forums and AI-assisted support.
osTicket — osTicket is a widely used open-source customer support ticketing system maintained by Enhancesoft, offering a free self-hosted edition alongside paid cloud-hosted and enterprise plans.
Request Tracker — Request Tracker (RT) is an open-source ticketing and workflow management system built by Best Practical Solutions, used by IT, support, and operations teams to track tickets, assets, and SLAs.
OTOBO — OTOBO is a free, open-source IT service management and ticketing platform forked from OTRS Community Edition in 2019, developed and commercially supported by Rother OSS GmbH in Germany.
ServiceNow — Publicly traded enterprise cloud platform for IT service management, IT operations, HR, customer service, and security workflows, built on the Now Platform.
Gorgias — Gorgias is an ecommerce-focused customer service helpdesk and AI agent platform that unifies email, chat, social, voice and SMS support with deep Shopify integration.
Kustomer — Kustomer is a CRM-based customer service platform, once owned by Meta and now independent again, built around a unified, omnichannel customer timeline.
Zoho Desk — AI-powered helpdesk and customer support ticketing platform that unifies multi-channel conversations, self-service, and automation, built as part of the Zoho suite.
LiveChat — Live chat and AI customer service platform from Text S.A. (formerly LiveChat Software), publicly traded on the Warsaw Stock Exchange. Separate company from LiveAgent.
Tidio — Tidio is a customer service platform combining live chat, the Lyro AI chatbot, and a helpdesk ticketing system to help small and mid-sized businesses handle support and sales conversations.
Crisp — Crisp is an AI-powered customer messaging platform that unifies live chat, email, and helpdesk conversations into one shared team inbox.
Olark — Olark is a live chat and AI website agent platform that answers visitor questions, qualifies leads, and routes conversations to human agents for sales and support teams.
HappyFox — HappyFox is an AI-powered, omnichannel help desk platform for customer service, IT and HR teams, unifying ticketing across email, chat, phone and social.
Kayako — Kayako is a customer service and help desk platform offering ticketing, live chat, a shared inbox and pay-per-resolution AI ticket automation.
Jira Service Management — Atlassian's IT service management platform for incident, change, problem and request management.
ChurnZero — Customer success platform that tracks product usage and health scores, automates lifecycle plays, and helps subscription businesses reduce churn and grow accounts.
Gainsight — Gainsight is an enterprise customer success and product experience platform that helps subscription businesses manage customer health, onboarding, renewals, and expansion through a unified customer data and workflow system.
Totango — Totango is a customer success and customer intelligence platform that helps SaaS companies track account health, automate renewal and expansion playbooks, and reduce churn.
Salesforce Service Cloud — Salesforce's customer service and support platform, unifying case management, omnichannel routing, and AI-driven agent tools for support teams.
Dixa — Cloud-based customer service platform unifying phone, email, chat, and social channels into one conversation view, with AI agent automation for support teams.
Gladly — Gladly is a customer service platform built around a single, lifelong customer timeline instead of ticket queues, combining voice, chat, email, and SMS with an AI automation layer called Sidekick.
Richpanel — Richpanel is a San Jose-based AI-powered customer service and helpdesk platform built specifically for e-commerce brands, unifying email, chat, social, and self-service support in one inbox.
Re:amaze — AI-powered customer service helpdesk and live chat platform built for ecommerce and online businesses
Hiver — AI-powered customer service platform built on Gmail and Google Workspace, offering shared inbox, ticketing and omnichannel support.
Trengo — Trengo is a Netherlands-based omnichannel customer engagement platform that unifies email, WhatsApp, live chat, social media, and voice into one shared team inbox with AI-powered automation.
Respond.io — Respond.io is an AI-powered business messaging platform that unifies WhatsApp, Messenger, Instagram, Telegram, and other channels into one inbox for sales and support teams.
SleekFlow — SleekFlow is an omnichannel conversational AI and social commerce platform that unifies WhatsApp, Messenger, Instagram, WeChat, Line, and other messaging channels into one sales and support inbox.
Interakt — Interakt is a WhatsApp Business API and commerce platform for customer engagement, marketing campaigns and support, built by Haptik.
WATI — WhatsApp Business API platform for customer engagement, marketing broadcasts, and support with AI chatbots and a shared team inbox.
DelightChat — DelightChat is an omnichannel helpdesk and WhatsApp marketing platform that helps D2C and e-commerce brands manage WhatsApp, Instagram, and email support.
Kommunicate — AI-powered customer support platform combining live chat, an AI chatbot builder and human handoff across web, mobile and messaging channels.
Chatwoot — Chatwoot is an open-source, AI-powered customer engagement platform for omnichannel live chat, email, and social support — self-hosted or cloud.
Apollo GraphQL — Apollo GraphQL is the company behind Apollo Client, Apollo Server, and the GraphOS platform, widely used tooling for building, federating, and operating GraphQL APIs at scale.
Aptana — Aptana Studio was a free, open-source Eclipse-based IDE for web development, later owned by Appcelerator and then Axway; it has not received a stable release since 2018 and is effectively unmaintained today.
cacher.io — Cacher is a cloud-based code snippet manager built for professional developers and engineering teams who need a fast, searchable home for reusable code. Launched in 2017 by a small SaaS team based in Boston, Massachusetts, Cacher lets individuals and teams create, organize, and share snippets across almost any programming language, then surface them instantly inside the editors and terminals they already use through native plugins for Visual Studio Code and IntelliJ-based IDEs, a browser extension, a Raycast integration, and a command-line interface. Snippets can be grouped into private or public libraries, tagged with labels, attached to files, and synced with GitHub Gists for teams that already lean on Git-based workflows. In August 2025 Cacher was acquired by Starr Holding Company, which has committed to keeping the product running under its existing brand while investing in further development, so the tool remains actively maintained rather than winding down. For teams tired of pasting the same boilerplate into Slack threads or losing snippets in scattered gists, Cacher centralizes that knowledge in one searchable, permissioned library.
Clappia — Clappia is a no-code platform for building business and workflow applications, letting teams digitize forms, inspections, approvals, and reporting through a drag-and-drop interface without writing code. Founded in 2017 by IIT Kharagpur alumni Ashutosh Thakur and Sarthak Jain, the Bengaluru, India-headquartered company is self-funded and serves organizations including Fortune 500 companies, governments, and small and medium businesses worldwide.
Clipgrab — ClipGrab is a free video downloader and converter application created by German developer Philipp Schmieder, first released in November 2007. It lets users download videos from sites such as YouTube, Vimeo, and Dailymotion and convert them to formats including MP4, MP3, and OGG. As of 2026 the software continues to be maintained, though users have reported intermittent YouTube-download breakage and third-party software bundled with some Windows installers, so downloading only from the official clipgrab.org site is recommended.
Collision — Collision is a major North American technology conference held annually in Toronto, Canada, produced by the team behind Web Summit. Over several days it brings together startup founders, investors, enterprise executives and media for keynotes, an exhibition floor and structured networking programs. First held in Las Vegas in 2014, it relocated to New Orleans in 2016 and then to Toronto in 2019, where it remains headquartered as one of the largest tech gatherings in the region.
Crystallize — Crystallize is a headless commerce and product information management (PIM) platform built around a single GraphQL API that combines catalog data, editorial content, and native subscription commerce. Founded in Norway in 2017 by brothers Bard Farstad and Aleksander Farstad, it targets engineering-led teams building custom storefronts with complex product modeling needs. Pricing is usage-based, with a free tier and metered plans scaling up to enterprise contracts.
Cscope — Cscope is a free, open-source, terminal-based tool for browsing and navigating large C source code bases, letting developers quickly find function definitions, callers, symbol usages, and text patterns across a codebase. It originated at Bell Labs in the early 1980s, was contributed to open source under a BSD license in 2000, and remains in active use today, notably as a supported navigation target in the Linux kernel build system.
d2iq — D2iQ, formerly known as Mesosphere, was an enterprise Kubernetes and cloud-native platform company founded in 2013 and headquartered in San Francisco. Its flagship product, the D2iQ Kubernetes Platform (DKP), included components such as Konvoy and Kommander for managing Kubernetes clusters at scale. Nutanix acquired D2iQ's platform and key assets in late 2023, and DKP was rebranded as the Nutanix Kubernetes Platform (NKP), meaning D2iQ no longer operates as an independent company in 2026.
DevToolLab — DevToolLab is a free browser-based suite of 500+ developer utilities (JSON, XML, Base64, JWT, CSS tools) plus a paid Pro tier for link tracking and webhooks.
dns.he.net — dns.he.net is Hurricane Electric's free DNS hosting and dynamic DNS management tool, supporting forward and reverse zones with full IPv4/IPv6 dual-stack operation.
DocBeacon — DocBeacon is a secure document sharing platform that tracks reader engagement in real time, showing views, reading time, and attention heatmaps for sales and investor documents.
Dubble — Documentation tool that records a user's on-screen actions and automatically turns them into step-by-step guides, screenshots, and short videos for onboarding and support docs.
Dynv6.com — Dynv6 is a free dynamic DNS service from Germany's Digineo GmbH that assigns public hostnames to devices with changing IPv4 or IPv6 addresses via API, SSH, or webhook updates.
Flox — Flox is a Nix-based platform for reproducible development environments, package and dependency management, and SBOM/provenance tracking, used by teams like NVIDIA and PostHog.
Genymotion — Genymotion Desktop is a GPU-accelerated Android emulator for Windows, macOS, and Linux, used by developers and QA teams to test Android apps across dozens of virtual device configurations.
GitBreeze — GitBreeze is an AI-assisted Git GUI client for Windows, Mac, and Linux that adds AI-driven code review, branch comparison, and a one-click commit rewind feature to standard Git workflows.
Helploom — Helploom is customer support software combining live chat, a help center builder, and an AI support agent, priced per account with unlimited seats rather than per agent.
Hook Relay — Hook Relay is a managed webhooks-as-a-service platform, built by Honeybadger Industries, that handles webhook delivery, retries, security, and logging so developers don't have to build that infrastructure themselves.
Catalyst — Catalyst (catalyst.io) is a customer success platform built to help customer success and revenue teams centralize customer data, track account health, and drive retention and expansion. Important distinction: this Catalyst is an entirely different product from Catalyst by Zoho, the serverless backend-as-a-service platform covered separately in this directory; the two share only a name and have no corporate or technical relationship. This Catalyst was founded in 2017 in New York City by brothers Edward Chiu and Kevin Chiu and grew into a Series C company backed by roughly $63.4 million in funding from investors including Accel, Spark Capital, and Ludlow Ventures. In a significant development, Catalyst Software has merged with Totango, another prominent customer success platform, combining the two companies' technology to offer what they describe as more complete customer growth solutions for customer success and sales organizations. The platform integrates with a company's existing tool stack to give a single, unified view of customer health, usage, and engagement, enabling customer success managers to proactively intervene before churn happens rather than reacting after the fact. Notable customers cited by the company include SAP, GitHub, Schneider Electric, Dynatrace, Aircall, Braze, Fivetran, and Heap. Pricing is not publicly published; prospective customers must request a demo to receive a quote.
EverAfter — EverAfter is an AI-powered customer success platform for building personalized onboarding journeys, client hubs, and account management workflows.
Ada — Ada is an enterprise AI customer service platform that deploys AI agents across chat, voice, email, and messaging channels to autonomously resolve high volumes of customer support conversations.
CloudTalk — CloudTalk is a cloud-based business phone system and call center software that provides local phone numbers in more than 160 countries, call routing, dialers, and CRM integrations for sales and support teams. Founded in 2016 and headquartered in Bratislava, Slovakia, with a second office in Prague, it serves thousands of businesses with per-user monthly pricing plans plus optional AI voice agent add-ons. Plans range from a Lite tier for basic calling to an Expert tier with advanced analytics and dialers.
Decagon — Decagon is an enterprise AI platform that builds voice, chat, and email agents to automate customer support resolution for large companies like Chime and Duolingo.
Five9 — Five9 is a publicly traded cloud contact center (CCaaS) platform offering voice, chat, and AI-driven customer engagement tools for enterprise support teams.
Forethought — Forethought is an AI agent platform for customer support that automates ticket resolution, triage, and QA; founded in 2017 and acquired by Zendesk in 2026.
Genesys Cloud CX — Genesys Cloud CX is an enterprise cloud contact center platform from Genesys offering omnichannel routing, AI-powered virtual agents, and workforce engagement management.