See how Zoho Desk handles multi-channel support tickets, self-service, and AI automation. Compare Free, Express, Standard, Professional, and Enterprise pricing.
Zoho Desk is an AI-powered helpdesk platform launched in November 2016 by Zoho Corporation, built to unify customer support conversations across channels into one organized workspace.
Zoho Corporation was founded in 1996, is privately owned, and employs roughly 24,000 people globally, with headquarters in Chennai, India, and a US headquarters in Austin, Texas.
The platform is used by more than 125,000 companies and is positioned as an affordable, user-friendly alternative to larger helpdesk vendors like Zendesk and Freshdesk.
Zoho Desk aggregates support conversations from email, phone, chat, social media, and messaging apps such as WhatsApp and Instagram into a single unified inbox, with intelligent ticket routing based on agent skill, workload, and availability.
A 24-hour self-service help center includes a searchable knowledge base, community forums, and an AI chatbot, while Zia, Zoho's AI assistant, handles routine tasks autonomously and hands off to human agents when needed.
Workflow automation, SLA management with automated escalations, and real-time analytics dashboards round out the platform, and higher plans add live chat, telephony integration, Blueprint process automation, and autonomous AI agents for resolving simple requests.
Zoho Desk offers a free plan supporting up to three agents with basic email ticket management.
Paid, per-agent monthly plans billed annually start at roughly 7 dollars per agent for Express and scale up through Standard at roughly 14 dollars, Professional at roughly 23 dollars, and Enterprise at roughly 40 dollars per agent per month, with each tier unlocking more channels, automation, and AI capability.
Choosing monthly billing instead of an annual commitment raises the effective per-agent price on every paid plan.
Yes, Zoho Desk has a free plan that supports up to three agents with basic email ticket management.
Paid plans billed annually range from roughly 7 dollars per agent per month for Express up to roughly 40 dollars per agent per month for Enterprise.
Yes, live chat is available starting with the Standard plan, and Enterprise adds Zoho SalesIQ integration for advanced chat features.
Zoho Desk supports email, phone, live chat, social media, and messaging apps including WhatsApp, Instagram, Facebook, Telegram, WeChat, and Line.
Yes, Zoho Desk includes Zia, an AI assistant, an AI answer bot, and autonomous AI agents on the Enterprise plan.
Yes, support for multiple departments is available starting with the Professional plan.
Zoho Desk is used by more than 125,000 companies worldwide.
Yes, Zoho Desk integrates with Zoho CRM and other Zoho products for a connected customer service and sales workflow.