Five9 is a publicly traded cloud contact center platform with AI agents, omnichannel support, and workforce tools, starting around $119/user/month.
Five9 was founded in 2001 and is headquartered in San Ramon, California. It is a cloud-native contact-center-as-a-service (CCaaS) platform that replaces on-premise call center hardware with a fully cloud-hosted system for voice, digital, and AI-driven customer engagement. The company went public on Nasdaq in 2014 under the ticker FIVN and has grown into a multi-billion-dollar market cap business.
The Five9 Intelligent CX Platform combines core telephony, omnichannel messaging, workforce engagement management, and AI capabilities into one system, serving over 3,000 customers globally across sectors including healthcare, financial services, retail, education, and government.
Five9 supports omnichannel engagement across voice, email, chat, SMS, social media, and video from a single agent desktop, alongside workforce optimization tools like scheduling, quality management, and performance analytics. The company has invested heavily in AI, offering AI agents that the company claims achieve 80% intent-matching accuracy for automating routine interactions.
The platform advertises 99.999% uptime reliability and has been recognized as a Leader in Gartner's Magic Quadrant for contact center software for eight consecutive years, reflecting a mature, enterprise-grade product with deep integrations into existing CRM and unified communications systems.
Five9 uses a five-tier pricing model, with published starting pricing around $119 per agent per month, typically subject to a 50-seat minimum. The lower tiers have some published rates, while higher, more feature-rich tiers require a custom quote based on channel mix, AI features, and integration needs.
Because Five9 primarily sells to enterprises and mid-market contact centers with dozens or hundreds of agents, most real-world deals involve a sales conversation to determine the right mix of channels, AI capabilities, and workforce management add-ons rather than simple self-service checkout.
Published pricing starts around $119 per agent per month with a 50-seat minimum, though most enterprise deals are custom quoted based on channels and features.
Yes, Five9 trades on Nasdaq under the ticker FIVN and completed its IPO in 2014.
Five9 was founded in 2001 and is headquartered in San Ramon, California.
Yes, it offers AI agents and AI-assisted tools as part of its Intelligent CX Platform, alongside traditional voice and digital channels.
It is primarily built for enterprises and mid-market contact centers; the 50-seat minimum on published plans makes it less practical for very small teams.