See Richpanel pricing plans, AI agent add-on costs, and helpdesk features for 2026 e-commerce customer support teams.
Category
Customer Support
Pricing
Per-agent monthly subscription billed annually (Pro, Pro Max), custom Enterprise pricing, plus an optional AI agent add-on and a separate self-service portal add-on., from $59/agent/month billed annually (Pro plan)
Verified
Not yet
Last updated
July 19, 2026
Founded
2019
Headquarters
San Jose, California, United States
Web AppFree TrialAI
Overview
Richpanel was founded in 2019 and is headquartered in San Jose, California. The company builds AI-powered customer service software built exclusively for e-commerce and direct-to-consumer brands, combining a unified support inbox, AI automation, and customer self-service tools into a single platform aimed at reducing support ticket volume for online retailers.
Key Features
Richpanel centralizes email, live chat, social media, SMS, and phone channels into one inbox, layers in AI-driven automation and an optional AI support agent, and gives customers a self-service portal to manage orders and returns without contacting an agent. Higher tiers add multi-brand and multi-language support along with revenue-impact and CSAT reporting.
Pricing
Richpanel's help desk is sold as Pro at $59/agent/month (billed annually), Pro Max at $89/agent/month (billed annually), and a custom-priced Enterprise tier requiring at least 10 agents. A standalone AI agent add-on costs $500/month plus $100 per seat, and a self-service portal add-on runs roughly $99 to $500/month depending on scale.
Key Features
Unified Inbox — Centralizes email, live chat, social media, SMS, and phone conversations in one dashboard.
AI Customer Service Agent — An add-on AI agent that automates responses and resolves tickets without human agents.
Self-Service Portal — Lets customers manage their own orders, returns, and exchanges.
Automation Rules — Workflow automation for ticket routing and repetitive support tasks.
Multi-Brand and Multi-Language Support — Manage multiple storefronts and languages from one account on Pro Max and above.
Advanced Reporting — Revenue-impact, CSAT, and satisfaction analytics available on higher tiers.
Ecommerce Integrations — Native integration with Shopify and other online store platforms.
White-Glove Migration — Assisted onboarding and migration from other helpdesk tools included on all plans.
Pros & Cons
Pros
Purpose-built for e-commerce rather than general-purpose support
AI automation included even on the entry Pro plan
Self-service order and returns portal reduces incoming ticket volume
Native Shopify integration
Vendor-offered savings guarantee versus Zendesk and Gorgias
White-glove migration and onboarding included
Cons
Entry Pro plan is limited to 3 seats
SMS and phone channels are reserved for the higher Pro Max tier
Enterprise pricing is not published and requires a sales conversation
Standalone AI agent add-on costs $500/month on top of seat fees
Less suited to non-ecommerce industries
Smaller integration marketplace than larger, more established helpdesk platforms
Pricing
Pro $59/agent/month ($708/year) annual
Pro Max $89/agent/month ($1,068/year) annual
Enterprise Custom pricing custom
AI Agent Add-On $500/month plus $100/seat monthly
Frequently Asked Questions
What does Richpanel cost per agent?
The Pro plan is $59 per agent per month billed annually, and Pro Max is $89 per agent per month billed annually.
Is Richpanel only for e-commerce?
Yes, Richpanel is built specifically for e-commerce and direct-to-consumer brands rather than general businesses.
What is the Richpanel AI agent add-on?
It is a standalone AI customer service agent priced at $500 per month plus $100 per seat for the helpdesk the team works in.
Does Richpanel integrate with Shopify?
Yes, Richpanel offers native integration with Shopify and other e-commerce platforms.
What's included in the self-service portal?
The self-service portal add-on includes order management, returns processing, a branded help center, and custom automation flows, priced roughly $99-$500/month.
How many seats come with the Pro plan?
The Pro plan includes up to 3 seats.
Does Richpanel offer a savings guarantee?
Richpanel advertises a guaranteed 30% savings versus Zendesk or Gorgias plus a 30% reduction in tickets within 60 days, or a refund.
Is there a minimum agent count for Enterprise?
Yes, the Enterprise plan requires a minimum of 10 agents and is custom priced.