CloudTalk is a cloud call center and business phone platform. Compare 2026 pricing plans, features, pros, cons, and FAQs before you buy.
Category
Customer Support
Pricing
Per-user monthly or annual subscription (Lite, Starter, Essential, Expert) with optional paid add-ons for AI voice agents and dialers, from From EUR 19 per user per month, billed annually (EUR 27 per user per month billed monthly)
Verified
Not yet
Last updated
July 19, 2026
Founded
2016
Headquarters
Bratislava, Slovakia (with an additional office in Prague, Czech Republic)
What Is CloudTalk
CloudTalk is a cloud-based business phone system and call center platform founded in 2016 by Martin Malych and Viktor Vanek, headquartered in Bratislava, Slovakia, with an additional office in Prague. It began as an embeddable click-to-call widget and has grown into a full voice communication platform used by more than 5,500 businesses across over 100 countries.
The platform provisions local, toll-free, and mobile phone numbers in more than 160 countries and layers call handling, routing, and analytics on top, positioning it as a cloud alternative to traditional on-premises phone systems and PBX hardware.
CloudTalk Pricing Plans
CloudTalk prices its core plans per user per month, with roughly a 30 percent discount for annual billing versus month-to-month. The Lite plan starts at 19 euros per user per month annually, Starter at 25 euros, Essential at 29 euros, and the top self-serve Expert plan at 49 euros per user per month with a 3-seat minimum.
Each tier builds on the one below it, adding capabilities like ring groups and IVR at the Starter level, the Smart Dialer and Salesforce integration at Essential, and the Power Dialer, custom dashboards, and 24/7 phone support at Expert.
CloudTalk AI Features
CloudTalk offers AI Conversation Intelligence as a per-user add-on for call transcription, sentiment analysis, and coaching insights layered on top of recorded calls.
The company also sells standalone AI Voice Agents, an AI Receptionist starting around 99 euros per month and an AI Specialist starting around 349 euros per month, both priced by included call minutes, which can autonomously answer or place calls using conversational AI.
Key Features
Local Numbers in 160-Plus Countries — Provisions local, toll-free, and mobile phone numbers across more than 160 countries for a global business presence.
Call Recording and IVR with Skill-Based Routing — Records calls and routes inbound callers through interactive voice response menus based on agent skills.
Smart, Power, and Parallel Dialers — Automates outbound calling with progressively more aggressive dialer modes for sales teams.
95-Plus Native CRM Integrations — Connects natively with more than 95 CRM and helpdesk tools, including deep Salesforce ecosystem support.
Real-Time Analytics and Wallboards — Provides live and historical dashboards for monitoring call volume, agent performance, and queue status.
AI Conversation Intelligence — Transcribes and analyzes calls for sentiment and coaching insights as a per-user add-on.
AI Voice Agents — Standalone AI Receptionist and AI Specialist products that can autonomously handle inbound or outbound calls.
SMS, WhatsApp, and Fax Messaging — Extends communication beyond voice to text-based channels including SMS, WhatsApp, and fax.
Pros & Cons
Pros
Fast setup with no on-premises hardware required
Deep CRM integrations, especially with Salesforce
Transparent published per-user pricing on the website
Strong outbound dialer tooling for sales teams
Growing suite of AI-powered voice features
Wide international phone number coverage
Cons
AI voice agents and several dialers are priced as separate add-ons
Expert plan requires a 3-seat minimum
Pricing is quoted in euros, requiring conversion awareness for buyers in other currencies
Per-minute outbound calling costs vary by destination country
Advanced analytics and 24/7 phone support are reserved for the top tier
Annual billing is required to access the lowest per-user rate
Pricing
Lite EUR 19 per user per month (annual) / EUR 27 per user per month (monthly) Monthly or annual
Starter EUR 25 per user per month (annual) / EUR 34 per user per month (monthly) Monthly or annual
Essential EUR 29 per user per month (annual) / EUR 39 per user per month (monthly) Monthly or annual
Expert EUR 49 per user per month (annual) / EUR 69 per user per month (monthly), 3-seat minimum Monthly or annual
Frequently Asked Questions
What is CloudTalk used for?
CloudTalk is used as a cloud-based business phone system and call center platform for sales and customer support teams, providing calling, routing, dialers, and CRM integrations.
How much does CloudTalk cost?
CloudTalk's core plans start at 19 euros per user per month billed annually for the Lite plan, rising to 49 euros per user per month for the Expert plan, plus optional paid add-ons like AI Voice Agents and additional dialers.
Does CloudTalk offer a free trial?
CloudTalk offers a free trial on its core calling plans, which prospective customers can access by signing up through the company's website.
What CRMs does CloudTalk integrate with?
CloudTalk integrates natively with more than 95 CRM and helpdesk tools, with particularly deep integration into the Salesforce ecosystem.
What are CloudTalk AI Voice Agents?
CloudTalk AI Voice Agents are standalone add-on products, an AI Receptionist and an AI Specialist, that use conversational AI to autonomously answer or place calls, priced separately by included call minutes.
Is CloudTalk cloud-based with no hardware required?
Yes. CloudTalk runs entirely in the cloud, so businesses can set up calling without installing on-premises PBX hardware.
Where is CloudTalk headquartered?
CloudTalk is headquartered in Bratislava, Slovakia, with an additional office in Prague, Czech Republic, and was founded in 2016.