Helploom offers unlimited live chat, a help center builder, and an AI support agent with flat monthly pricing starting free, no per-agent fees.
Helploom is a customer support platform built for solo founders and small teams who find larger help desk tools like Intercom too complex or expensive. It combines live chat, a help center for self-service articles, and an AI support agent into a single product.
The platform's main differentiator is its pricing model: rather than charging per agent seat, Helploom charges a flat monthly fee per account with unlimited team members on its paid plans, aiming to keep costs predictable as a support team grows.
Helploom's live chat widget is customizable and supports team collaboration, email notifications, and lead capture, and the company markets it as unlimited, with no tiers or per-user billing on paid plans. The help center feature lets businesses publish rich-media articles organized into collections, with brand customization and analytics.
The platform's AI agent is trained on a company's own knowledge base and can respond in more than 50 languages, escalating to a human agent when it can't resolve an issue. Helploom also supports custom business rules for how and when the AI agent responds, and the vendor states setup can be completed in a few minutes via a copy-paste code snippet.
Helploom offers a free plan that includes 30 active chat threads per month and 3 team seats. Its Base plan costs $29/month and removes thread and team-member limits, adding a more advanced help center.
The Plus plan costs $59/month and adds 5,000 AI messages per month along with a larger, 250MB knowledge base for the AI agent to draw from. All plans are billed as flat monthly or yearly rates with no per-agent or per-contact charges.
Yes, Helploom has a free plan that includes 30 active chat threads per month and 3 team seats.
No, Helploom charges a flat monthly fee per account with unlimited team members on its Base and Plus plans, rather than per-agent pricing.
Helploom's AI agent can respond to customers in more than 50 languages.
The help center lets businesses publish rich-media articles organized into collections, with brand customization, analytics, and SEO optimization.
The Plus plan costs $59/month and adds 5,000 AI messages per month and a 250MB knowledge base for the AI agent, on top of the unlimited threads and team seats in the Base plan.