LiveChat review covering features, pricing plans, company history as a public company, and how it differs from the unrelated LiveAgent platform.
Category
Customer Support
Pricing
Subscription (14-day free trial), from $19/month (billed annually)
Verified
Not yet
Last updated
July 18, 2026
Founded
2002
Headquarters
Wrocław, Poland
Web AppiOSFree TrialAndroidAPI
Overview
LiveChat is a live chat and AI customer service platform made by Text S.A. (formerly LiveChat Software S.A.), a Polish company founded in 2002 and publicly traded on the Warsaw Stock Exchange since 2014.
It is a separate, unrelated company from LiveAgent, the Slovakia-based help desk vendor; despite similar names the two have no corporate connection.
Key Features
LiveChat combines a customer-facing chat widget with an AI-plus-human agent inbox, Text Intelligence analytics, visitor tracking, staffing prediction and a revenue-attribution counter.
It is part of a broader product suite from the same parent company that also includes ChatBot and HelpDesk, letting customers consolidate chat, automation and ticketing.
Pricing
LiveChat is priced per person per month with a 14-day free trial, starting at $19/month for Starter and rising to $79/person/month for Business, with custom Enterprise pricing above that.
Higher tiers add visitor tracking limits, staffing prediction, advanced reporting, SMS/Apple Messages for Business, white labeling and HIPAA compliance.
Key Features
AI-Plus-Human Inbox — Unified inbox where AI agents and human agents work together on customer conversations.
Text Intelligence Analytics — Built-in analytics and revenue-attribution counter tying chats to sales outcomes.
Customizable Chat Widget — Fully brandable chat widget with visitor tracking and targeted campaigns.
Staffing and Workload Prediction — Predicts staffing needs and schedules agents based on projected chat volume.
Multi-Channel Messaging — SMS and Apple Messages for Business channels available on higher tiers.
Advanced Reporting — On-demand and advanced reporting with agent performance metrics.
Multi-Product Ecosystem — Integrates with sibling products ChatBot and HelpDesk from the same parent company.
Enterprise Security and Compliance — SSO, HIPAA compliance and white-label widgets available on the Enterprise plan.
Pros & Cons
Pros
Backed by a publicly traded, financially transparent parent company
Integrated AI-plus-human inbox with revenue attribution
Part of a multi-product suite (LiveChat, ChatBot, HelpDesk)
Trusted by over 35,000 companies with 24/7/365 support
Clear per-person pricing tiers with a no-credit-card free trial
Cons
Per-person pricing on Team and Business tiers can get expensive for larger teams
Visitor tracking limits on lower tiers may be restrictive for high-traffic sites
Enterprise features like HIPAA compliance and SSO require custom Enterprise pricing
Frequently confused with the unrelated company LiveAgent due to similar naming
Advanced reporting and staffing prediction are gated behind the Business tier
Pricing
Starter $19/month Annual (1 user)
Team $49/person/month Annual
Business $79/person/month Annual
Enterprise Custom pricing Contact sales
Frequently Asked Questions
What is LiveChat?
LiveChat is a live chat and AI customer service platform made by Text S.A., a publicly traded Polish company formerly known as LiveChat Software.
Is LiveChat the same company as LiveAgent?
No. LiveChat is made by Text S.A. in Wrocław, Poland, while LiveAgent is made by Quality Unit in Bratislava, Slovakia; they are separate, unrelated companies.
When was LiveChat founded?
LiveChat Software was founded in 2002 in Wrocław, Poland, though it did not launch its global SaaS product until 2010.
Is LiveChat a public company?
Yes, LiveChat Software (now Text S.A.) has been listed on the Warsaw Stock Exchange under the ticker LVC since April 2014.
How much does LiveChat cost?
Plans start at $19/month for Starter and go up to $79/person/month for Business, billed annually, with custom Enterprise pricing above that.
What other products does Text S.A. sell besides LiveChat?
Text S.A. also sells ChatBot, a chatbot builder, and HelpDesk, a ticketing tool, alongside LiveChat.