UVdesk Review, Pricing & Features

UVdesk is an open-source and SaaS helpdesk for e-commerce and SMB support teams. See its features, pricing plans, pros and cons.

Category
Customer Support
Pricing
freemium, from Free (open-source); paid plans from $8/agent/month
Verified
Not yet
Last updated
July 19, 2026
Founded
2010
Headquarters
Noida, India
Free PlanWeb AppOpen SourceFreemiumSelf-Hosted

What Is UVdesk

UVdesk is a customer support ticketing platform built by Webkul, an Indian software company founded in 2010 in Noida by Vinay Yadav, Vipin Sahu, and Prakash Sahu. It is written in PHP and MySQL on the Symfony framework and is offered as both a free, self-hosted open-source Community edition and a hosted SaaS product with per-agent pricing.

The platform is aimed heavily at e-commerce and marketplace sellers, given Webkul's broader ecosystem of extensions for platforms like Magento, Shopify, and WooCommerce.

Key Features

UVdesk consolidates support requests from email, live chat, social channels, and marketplaces like Amazon into a single ticket dashboard, with automation rules that route and tag tickets based on criteria such as issue type or priority.

Additional capabilities include canned response templates, a customer-facing knowledge base and self-service portal, and agent performance reporting that tracks response times and resolution rates.

Pricing

The open-source Community edition of UVdesk is free to self-host indefinitely, giving teams full source code access with no user limits. The hosted SaaS version is billed per agent, starting around 8 dollars per agent per month when billed annually, or about 11 dollars per agent per month on a month-to-month basis, with a minimum of two agents.

There is no free hosted SaaS tier; the free option is specifically the self-hosted open-source edition.

Key Features

Pros & Cons

Pros

  • Genuinely free, self-hosted open-source option with no user limits
  • Low-cost SaaS plans compared to Zendesk or Freshdesk
  • Strong e-commerce and marketplace channel integrations
  • Full source-code access for custom development on the open-source edition
  • Backed by Webkul, an established e-commerce tooling vendor

Cons

  • Self-hosting the open-source edition requires PHP and Symfony server management skills
  • Interface feels less polished than premium competitors like Zendesk or Intercom
  • Smaller ecosystem of third-party integrations than larger helpdesk platforms
  • Documentation and support quality can vary for the free open-source tier

Pricing

Frequently Asked Questions

Is UVdesk free?

Yes, the open-source Community edition is free to self-host; SaaS plans are paid per agent.

Who makes UVdesk?

Webkul, an Indian software company founded in 2010 in Noida.

What is UVdesk built with?

PHP, MySQL, and the Symfony framework.

How much does UVdesk SaaS cost?

Around 8 dollars per agent per month billed annually, or about 11 dollars per agent per month month-to-month, with a two-agent minimum.

Does UVdesk support e-commerce channels?

Yes, it integrates with marketplaces and platforms like Amazon, Magento, Shopify, and WooCommerce.

Can I self-host UVdesk?

Yes, the open-source Community edition can be installed on your own server.

What are UVdesk's main competitors?

Zammad, FreeScout, osTicket, and hosted tools like Zendesk and Freshdesk.

Does UVdesk have automation features?

Yes, including automatic ticket routing, tagging, and canned response templates.

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