Gorgias review for 2026 covering its ecommerce helpdesk, AI Agent, Shopify integration, pricing tiers from Starter to Enterprise, pros, cons and alternatives.
Gorgias is a customer service helpdesk and AI Agent platform purpose-built for ecommerce, founded in 2015 by Romain Lapeyre and Alex Plugaru and headquartered in San Francisco, California. It unifies email, live chat, social media, voice and SMS support into one agent workspace with direct access to order and customer data.
The company has raised over 100 million dollars in venture funding, including a 30 million dollar Series C in August 2022 led by Transpose Platform and Shopify that valued Gorgias at roughly 710 million dollars, reflecting its especially close relationship with Shopify as an official Premier Partner for customer experience.
Gorgias centers on a unified inbox spanning email, chat, social, voice and SMS, layered with an AI Agent that handles both post-purchase support questions and pre-purchase shopping assistance, drawing on live Shopify data, help center content and order history to generate accurate, on-brand responses.
The AI Agent can take direct action across more than 100 connected ecommerce tools, such as issuing refunds or editing subscriptions, supports replies in over 80 languages, and includes a vision capability for interpreting customer-submitted images like damaged-item photos.
Gorgias prices plans by billable ticket volume rather than number of agent seats, with Starter at 10 dollars per month for 50 tickets, Basic from 50 to 60 dollars per month for 300 tickets, Pro from 300 to 360 dollars per month for 2,000 tickets, and Advanced from 750 to 900 dollars per month, all with annual-billing discounts.
An Enterprise plan is available on a custom quote for high-volume merchants. The AI Agent is included on every plan, but AI resolutions are billed separately based on successful conversation outcomes, and optional Voice and SMS channels carry additional usage-based pricing.
Gorgias is used as a customer service helpdesk and AI Agent platform for ecommerce brands, unifying email, chat, social, voice and SMS support with direct access to order and customer data.
Gorgias plans start at 10 dollars per month for the Starter tier with 50 billable tickets, ranging up to 900 dollars per month for the Advanced tier with 2,000 tickets on monthly billing, with annual billing offering lower rates, plus a custom-quoted Enterprise plan.
Yes, Gorgias is an official Shopify Premier Partner for customer experience with deep, real-time integration into Shopify order data, inventory, product catalogs and customer tags.
Yes, the AI Agent is included on every Gorgias plan, though AI conversation resolutions are billed separately based on successful outcomes rather than bundled unlimited into the base subscription price.
Gorgias was founded in 2015 by Romain Lapeyre and Alex Plugaru and is headquartered in San Francisco, California.
Gorgias prices plans based on billable ticket volume rather than the number of agent seats, meaning the subscription cost stays the same regardless of team size, unlike many competitors that charge per agent.