Chatmeter is an AI-powered review and reputation management platform for multi-location brands. See 2026 features, pricing model, pros, cons, and FAQs.
Chatmeter is a reputation and local listings management platform founded in 2009 in San Diego, California by Collin Holmes. It focuses on multi-location businesses - retail chains, restaurant groups, healthcare networks, and franchises - that need to manage reviews and local search presence across dozens or thousands of locations.
In September 2025, Chatmeter was acquired by Alchemer, a customer experience and feedback technology company, from growth equity firm PSG. Chatmeter continues to operate under its own brand with its team based in San Diego, now integrated into Alchemer's broader CX platform.
Chatmeter aggregates reviews from Google, Yelp, Facebook, TripAdvisor, and other platforms into a unified inbox, with AI-drafted review responses that managers approve before publishing, and sentiment analysis that identifies recurring feedback themes across locations.
It also manages local business listings for NAP consistency and offers location-specific landing pages with schema markup to support local SEO alongside reputation management.
Chatmeter does not publish self-serve pricing. It prices by number of managed locations with unlimited included user seats, and prospective customers go through a demo and custom proposal process. It is best suited to brands managing roughly 50 or more locations.
Chatmeter aggregates and manages online reviews, local listings, and social mentions for multi-location brands, using AI to help draft review responses and surface sentiment trends.
Chatmeter does not publish set pricing; it charges by number of managed locations with unlimited user seats, quoted through a demo and proposal process.
Yes, Alchemer acquired Chatmeter in September 2025; Chatmeter continues operating as its own product line within Alchemer's customer experience platform.
Chatmeter monitors Google, Yelp, Facebook, TripAdvisor, and dozens of other review and social platforms.
Regional chains, franchise networks, and enterprise brands managing roughly 50 or more physical locations.
Yes, Chatmeter generates AI-drafted review responses that managers can review and approve before they are published.