Birdeye is an AI-driven reputation and customer experience platform. See 2026 pricing, key features, integrations, pros, cons, and FAQs.
Birdeye is a customer experience and reputation management platform founded in 2012 by brothers Naveen and Neeraj Gupta, headquartered in Palo Alto, California. It has grown into an AI-driven platform serving an estimated 80,000+ business locations, with a particular focus on multi-location and franchise brands.
The company has raised approximately $93 million in venture funding, including a 2022 Series C led by Accel-KKR, and employs an estimated 1,100-1,400 people globally, with significant teams in India and the U.S.
Birdeye's core capability is reputation management: monitoring, requesting, and responding to online reviews across Google, Facebook, and other third-party sites, alongside business listings management to keep location data accurate across directories.
The platform also includes a unified inbox for customer messaging across SMS, webchat, email, and social channels, customer survey tools, social media publishing, and AI-driven insights that Birdeye markets as part of an 'agentic marketing platform' for multi-location brands.
Birdeye does not publish flat, self-serve pricing. Instead, it offers three named plans, Starter, Growth, and Dominate, priced through a custom quote configurator based on number of locations, with contracts typically running annually.
Third-party estimates put entry pricing around $300/month, but actual costs vary significantly by location count and selected features, and prospective customers must contact Birdeye's sales team for an exact quote.
Birdeye does not publish fixed pricing; it uses a quote-based model with three plans (Starter, Growth, Dominate) priced by number of business locations. Some sources report starting costs around $300/month, but exact pricing requires contacting Birdeye's sales team.
Birdeye was founded in 2012 by brothers Naveen Gupta (CEO) and Neeraj Gupta (COO) and is headquartered in Palo Alto, California.
Birdeye is a customer experience and reputation management platform that helps businesses monitor and respond to online reviews, manage business listings, run customer surveys, and handle customer messaging across multiple channels.
Birdeye is primarily built for multi-location and franchise businesses, such as healthcare groups, retail chains, and financial services offices, that need to manage reputation and engagement consistently across many locations.
Yes, Birdeye markets itself as an 'agentic marketing platform,' incorporating AI-driven sentiment insights and automation across its reputation, messaging, and survey tools.