Folk, Kommo, and Salesmate are all per-seat CRMs with AI layered on top, but each bundles a different core communication capability. Salesmate is the only one…
Tiered subscription, priced per user per month · From $23 USD per user per month (Basic plan, billed annually)
Best for: Teams that want native calling, texting, and support ticketing bundled into the CRM instead of paying for a separate telephony or help-desk tool.
At a Glance
Folk
Kommo
Salesmate
Primary category
CRM
CRM
CRM
Rating
Not documented
Not documented
Not documented
Pricing model
Subscription
Subscription
Tiered subscription, priced per user per month
Starting price
$24/month per member (billed annually)
$15/user/month
$23 USD per user per month (Basic plan, billed annually)
Free plan
Yes
Not documented
Not documented
Free trial
Yes
Yes
Yes
Platforms
Web, iOS, Android
Web, iOS, Android
Web, iOS, Android
Team collaboration
Not documented
Not documented
Not documented
AI features
Yes
Yes
Yes
Public API
Yes
Yes
Yes
Standout Differences
Native voice calling only on Salesmate
Salesmate bundles a power dialer, voicemail drop, SMS, and call transcription directly into its Business tier and above, a native telephony layer that neither Folk nor Kommo's documented feature sets include.
Salesmate
Messaging channels versus voice channels
Kommo unifies WhatsApp, Instagram, Facebook Messenger, and Telegram into one inbox, while Salesmate focuses on native phone calling and texting; Folk instead syncs with WhatsApp and email but doesn't lead with either channel.
Kommo, Salesmate, Folk
Every AI assistant works differently
Folk's Magic Fields auto-fill contact data, Kommo's AI Agent drafts chat replies and summarizes conversations, and Salesmate's Sandy AI assistant plus newer AI agents focus on lead qualification and meeting booking.
Folk, Kommo, Salesmate
Support ticketing bundled with Salesmate
Salesmate's Pro tier adds a team inbox and basic support ticketing alongside the sales CRM, a combined sales-and-support layer that Folk and Kommo don't document.
Salesmate
LinkedIn capture remains Folk's edge
Folk's folkX extension captures and AI-enriches LinkedIn contacts with one click, a workflow neither Kommo nor Salesmate's feature sets replicate.
Folk
Feature-by-Feature
Native Communication Tools
Feature
Folk
Kommo
Salesmate
Native calling, texting, and power dialer
Not documented
Not documented
Available
Team or shared inbox
Not documented
Available
Available
Support ticketing
Not documented
Not documented
Available
AI and Automation
Feature
Folk
Kommo
Salesmate
AI assistant or agent
Available
Available
Available
No-code chatbot or workflow automation builder
Not documented
Available
Limited
Trial and Capture
Feature
Folk
Kommo
Salesmate
Free trial without credit card
Available
Available
Available
Browser extension for contact capture
Available
Not documented
Not documented
Pricing Compared
Starting price reflects the lowest paid tier, not the full cost for every team size or usage level.
Folk
Standard — $30/member/month ($24/member/month billed annually) Monthly or Annual
Premium — $60/member/month ($48/member/month billed annually) Monthly or Annual
Enterprise — $100/member/month ($80/member/month billed annually) Monthly or Annual
Kommo
Base — $15/user/month Monthly (min. 6-month commitment)
Fast setup and modern, spreadsheet-like interface that is easier to learn than traditional enterprise CRMs
folkX extension makes capturing and enriching LinkedIn contacts significantly faster than manual data entry
Flexible Table-based data model adapts to sales, recruiting, fundraising, and partnership use cases without heavy customization
Strong AI enrichment and Magic Fields reduce manual research work
Backed by a credible investor (Accel) and the eFounders/Hexa startup studio track record
Cons
No perpetual free plan, only a 14-day trial, unlike some competitors such as HubSpot
Per-seat pricing means costs scale directly with team size, which can get expensive for larger teams
API access, dashboards, and custom objects are gated behind the Premium tier and above
Less mature enterprise sales and marketing automation depth compared to HubSpot or Salesforce
Enrichment and AI field usage are capped by monthly credit limits that vary by plan
Kommo
Pros
Deep native WhatsApp and Instagram integration rather than relying on third-party connectors
No-code Salesbot makes chatbot automation accessible to non-technical sales managers
Unified inbox keeps every channel and the pipeline in one screen
14-day free trial gives full feature access with no credit card required
Mobile apps with a business-card scanner suit field and event-based sales teams
Cons
No permanent free plan; paid plans require a minimum six-month commitment
Advanced automation, Salesbot and the full AI kit are locked behind higher-priced tiers
Per-user pricing can get expensive quickly for larger sales teams
Enterprise pricing is custom and not published, requiring a sales conversation
Some users report a learning curve to configure pipelines and Salesbot flows effectively
Salesmate
Pros
Native calling, texting, and power dialer functionality included without a separate paid add-on at higher tiers
Competitive per-user pricing starting at 23 dollars per month compared with many enterprise CRMs
Built-in AI assistant and automation tools aimed at reducing manual data entry
15-day free trial with full feature access and no credit card required
Cons
Entry-level Basic plan lacks sequences, team inbox, and AI features, which are gated to Pro and above
Power dialer and voicemail drop are limited to the Business tier and above
Smart flow automation is credit-limited per plan, which can constrain heavy automation users
Smaller third-party integration ecosystem than larger CRMs like Salesforce or HubSpot
Use Cases
Choose Folk: Small teams that spend their time capturing and enriching relationships from LinkedIn and want a flexible, spreadsheet-style CRM.
Choose Kommo: Sales teams whose leads come primarily through WhatsApp, Instagram, and other messaging channels and want a no-code chatbot builder.
Choose Salesmate: Teams that want native calling, texting, and support ticketing bundled into the CRM instead of paying for a separate telephony or help-desk tool.
Folk
Startup fundraising tracking — Founders use Folk to track investor conversations, capture contacts from LinkedIn, and manage fundraising pipelines from first outreach to closed round.
Lightweight sales CRM for small teams — Small sales teams use Folk as a faster-to-adopt alternative to heavyweight CRMs, relying on folkX to build prospect lists directly from LinkedIn.
Recruiting and candidate pipeline management — Recruiters and hiring teams use Folk's Tables and pipelines to track candidates captured from LinkedIn profiles through interview stages.
Kommo
Messenger-based sales pipelines — Teams that sell primarily over WhatsApp and Instagram use Kommo to manage conversations and pipeline stages in one place.
Automated lead qualification — Marketing and sales teams use Salesbot to automatically qualify inbound leads and route them to reps.
Field sales lead capture — Reps at trade shows and events use the mobile app's business-card scanner to instantly create CRM records.
Salesmate
Small Business Sales Pipeline Management — Small sales teams use Salesmate's visual pipelines and built-in calling to track deals and reach prospects without stitching together separate CRM and phone tools.
Combined Sales and Support Workflows — Teams that need light customer support alongside sales use Salesmate's team inbox and ticketing tools to manage both from a single record.
Automated Outreach Sequences — Sales reps use email sequences, smart flow automation, and the meeting scheduler to reduce manual follow-up work and book more meetings.
Frequently Asked Questions
Which of Folk, Kommo, and Salesmate includes native phone calling?
Salesmate is the only one of the three that bundles native calling, texting, power dialing, and voicemail drop directly into its paid plans, with power dialer features available from the Business tier up. Folk and Kommo don't document native voice calling.
Do any of these have a free plan?
No, none of the three offers a permanent free plan. Folk offers a 14-day trial, Kommo a 14-day trial, and Salesmate a 15-day trial, all without requiring a credit card.
Which is best for WhatsApp-heavy sales teams?
Kommo is purpose-built around unifying WhatsApp, Instagram, and other messaging channels into one inbox. Folk syncs with WhatsApp but isn't centered on it, and Salesmate's documented features focus on native calling and texting rather than WhatsApp.
How do the AI features compare?
Folk's AI Assistants and Magic Fields auto-enrich and auto-fill contact data. Kommo's AI Agent drafts replies and summarizes chat conversations. Salesmate's Sandy AI assistant plus newer AI agents focus on lead qualification, meeting booking, and workflow triggers.
Which tool includes support ticketing?
Salesmate's Pro tier and above include a team inbox and basic ticketing, combining light customer support with the sales CRM. Folk and Kommo don't document ticketing functionality.
How does starting price compare?
Kommo starts lowest at $15/user/month but requires a minimum six-month commitment. Salesmate's Basic plan starts at $23/user/month. Folk starts at $24/member/month billed annually, with no minimum contract term stated.