GLPI review 2026: how this open-source IT asset management and helpdesk platform works, its pricing tiers from Teclib, key features, pros, cons and…
GLPI is an open-source IT asset management and service desk platform, combining hardware and software inventory tracking with an ITIL-based ticketing system. The project began in 2003 under the INDEPNET association and has been developed and commercially published by the French company Teclib' since 2015.
Teclib' keeps the core software open source under the GPL while monetizing through GLPI Network, a set of managed-cloud and self-hosted subscription tiers priced per IT agent, plus professional services and a plugin ecosystem.
GLPI tracks hardware, software licenses, network devices and consumables in a CMDB-style inventory, and pairs with the separate GLPI Agent to automatically discover assets across a fleet of endpoints. Its service desk covers incidents, requests, problems and changes in an ITIL-aligned workflow with a self-service portal for end users.
Additional modules cover contract and warranty tracking, a searchable knowledge base, project and task management, customizable dashboards, and role-based access for multi-site or multi-department organizations. A large plugin marketplace extends the platform into areas like data-centre and rack management, mobile device management, and advanced reporting.
The GLPI Community edition is free and open source for self-hosted, self-supported use. Teclib' also sells GLPI Network managed-cloud tiers priced per IT agent per month, roughly 19 euro for Public Cloud (minimum one agent) and 21 euro for Private Cloud (minimum 25 agents), each with different backup, storage and networking allowances.
For teams that prefer to self-host with vendor support, self-hosted subscriptions start around 100 euro per month for a Basic tier (up to 10 agents, 500 assets), rising to roughly 300 euro per month for Standard (up to 50 agents, adds AI features and advanced dashboards) and around 1,000 euro per month for Advanced (50-plus agents, full plugin catalogue).
Yes, the core GLPI Community edition is free and open source under the GPL for organizations that self-host and self-support it. Paid tiers add managed cloud hosting, support and extra features.
GLPI began in 2003 under the INDEPNET association and has been developed and commercially published by the French company Teclib' since it took over project leadership in 2015.
GLPI Agent is a separate, lightweight companion tool that automatically inventories hardware, software and network information on endpoints and reports it back to the central GLPI instance.
Yes, GLPI includes a full ITIL-aligned service desk module covering incidents, requests, problems and changes, so many organizations use it as both their asset system and their help desk.
Yes, GLPI ships with translations for numerous languages including English, French, Spanish, German, Italian and Portuguese.
GLPI Network Cloud is a fully managed hosting subscription priced per IT agent, while the self-hosted paid tiers let you run GLPI on your own infrastructure while still getting Teclib' support and access to premium plugins.