Deskpro is a cloud or self-hosted helpdesk platform with ticketing, live chat, and AI tools. Compare Deskpro's pricing plans and features for 2026.
Category
Help Desk
Pricing
Subscription (per-agent), from $49/user/month
Verified
Not yet
Last updated
July 18, 2026
Founded
2001
Headquarters
Austin, Texas, US (originally founded in London, UK)
Web AppFree TrialAPIAISelf-Hosted
Overview
Deskpro is a customer support and helpdesk platform offering ticketing, live chat, and a self-service knowledge base, distinguished by its option to deploy as either cloud SaaS or self-hosted, on-premise software.
Originating from a project started at Oxford University in 2001 by co-founders Christopher Padfield and Christopher Nadeau, Deskpro operated profitably and independently for over two decades before taking its first outside funding, a $25 million Series A led by Elsewhere Partners in 2024. The company is now headquartered in Austin, Texas, having originally been based in London.
Key Features
Deskpro's ticketing system consolidates email, live chat, web forms, phone, and social channels into a single agent workspace, with automation rules, SLA tracking, and custom ticket statuses.
The platform includes a customizable self-service knowledge base, community forum, live chat widget, and a CRM-style contact/organization layer for tracking customer relationships across tickets.
Deskpro has added AI-assisted ticket triage and suggested replies to help agents reduce first-response times.
Pricing
Deskpro Cloud is priced per agent per month across three tiers: Team ($49), Professional ($69), and Enterprise ($99), with annual billing offering roughly a 10% discount.
The self-hosted On-Premise product is licensed as an annual subscription with Professional at $59/user/month and Enterprise at $99/user/month, subject to a 10-agent minimum deployment.
Key Features
Unified ticketing — Consolidates email, chat, phone, web form, and social inquiries into a single agent ticket queue.
Live chat — A customizable live chat widget for real-time customer conversations on the customer's website.
Self-service knowledge base — Customizable help center and community forum for customer self-service and deflecting tickets.
Cloud or self-hosted deployment — Deploy Deskpro as multi-tenant cloud SaaS or as self-hosted software on the customer's own infrastructure.
Automation and SLAs — Rule-based automation, escalation, and SLA tracking to manage response and resolution times.
AI-assisted ticket triage — AI tools suggest ticket categorization and reply drafts to speed up agent response times.
CRM-style contact management — Tracks organizations and contacts across support interactions for account-level context.
Custom branding and configurability — Deep customization of ticket forms, statuses, and workflows suited to enterprise and regulated environments.
Pros & Cons
Pros
Rare ability to run fully self-hosted/on-premise for organizations with strict data-residency or air-gap requirements.
Bootstrapped, profitable operating history for over two decades signals long-term stability.
Combines ticketing, live chat, and knowledge base in one product without needing separate add-on purchases.
Recent Series A funding is being used to accelerate AI features and enterprise capabilities.
Cons
Cloud pricing per agent is on the higher end compared to some competitors' entry-level plans.
Self-hosted deployment requires a 10-agent minimum, raising the cost floor for very small teams.
Newer to significant AI feature investment compared to some cloud-native competitors.
Publicly listed pricing may not reflect final enterprise contract terms, which require sales discussion.
Pricing
Cloud Team $49/user/month Monthly or annual
Cloud Professional $69/user/month Monthly or annual
Cloud Enterprise $99/user/month Monthly or annual
On-Premise Professional $59/user/month Annual, 10-agent minimum
Yes, Deskpro offers a self-hosted, on-premise version of its software in addition to its cloud SaaS product, which is uncommon among modern helpdesk vendors.
How much does Deskpro cost?
Deskpro Cloud starts at $49 per agent per month for the Team plan, with Professional at $69 and Enterprise at $99 per agent per month; self-hosted On-Premise plans start at $59 per agent per month with a 10-agent minimum.
When was Deskpro founded?
Deskpro originated in 2001 as a project started at Oxford University by co-founders Christopher Padfield and Christopher Nadeau, with the company formally established shortly after.
Has Deskpro raised venture funding?
Deskpro operated profitably without outside investment for over 20 years before raising a $25 million Series A round led by Elsewhere Partners in 2024.
Where is Deskpro headquartered?
Deskpro's global headquarters is now in Austin, Texas; the company was originally headquartered in London, United Kingdom.
Does Deskpro offer a free trial?
Yes, Deskpro offers a free trial for prospective customers to evaluate its cloud helpdesk product.