Deskpro is a multi-channel help desk built around AI (chatbot, agent-assist co-pilot, and workflow automations) with flexible cloud, private-cloud, or…
Best for Deskpro: Support teams wanting AI-assisted ticketing (chatbot, agent-assist co-pilot, automated routing) across email, chat, voice, SMS, WhatsApp, and social in one unified inbox, with SOC II, ISO 27001, and HIPAA certifications and flexible deployment down to on-premise.
Best for GLPI: IT teams needing a free, self-hostable ITSM platform that combines helpdesk ticketing with asset inventory, a CMDB, and agentless cloud inventory, or that want managed cloud hosting via GLPI Network Cloud starting at €19/month per IT agent.
At a Glance
Deskpro
GLPI
Primary category
Help Desk
Help Desk
Rating
Not documented
Not documented
Pricing model
Subscription (per-agent)
Freemium
Starting price
$49/user/month
Free (self-hosted Community edition)
Free plan
Not documented
Yes
Free trial
Yes
Not documented
Platforms
Web
Web, iOS, Android
Team collaboration
Not documented
Not documented
AI features
Yes
Not documented
Public API
Yes
Yes
Key Differences
Pricing Structure
Deskpro: Deskpro's cloud pricing starts at $39/agent/month for Team (minimum 5 agents), rising to $59/agent/month for Professional (minimum 10 agents) and $99/agent/month for Enterprise (minimum 25 agents).
GLPI: GLPI's core is free to self-host; GLPI Network Public Cloud starts at €19/month per IT agent and Private Cloud at €21/month per IT agent (minimum 25 agents), plus self-hosted plugin add-ons from €100/month (Basic) to €1,000/month (Advanced).
The entry cost and minimum seat requirements differ significantly between the two.
AI Capabilities
Deskpro: Deskpro bundles Deskpro AI — a chatbot, an agent-assist co-pilot that drafts replies and summarizes tickets, and AI workflow automations that route by intent, sentiment, and language — though gated to the Professional plan and above.
GLPI: GLPI's documented features don't include AI capabilities.
AI-assisted resolution can materially cut agent workload for high-volume support teams.
Asset & Infrastructure Management
Deskpro: Deskpro's documented features are support/ticketing-focused (unified inbox, self-service help center) without asset or CMDB functionality.
GLPI: GLPI includes a CMDB, asset and inventory management, and agentless cloud inventory scanning as core platform features.
GLPI covers IT asset lifecycle tracking that a pure help desk tool doesn't address.
Deployment Flexibility
Deskpro: Deskpro offers cloud, private cloud, self-hosted, on-premise, and sovereign data center options, with Enterprise supporting 22 AWS regions for data residency.
GLPI: GLPI offers a free self-hosted open-source core plus managed GLPI Network Cloud, with a 45-day free trial for the cloud offering.
Deployment flexibility affects data residency and compliance requirements for regulated industries.
Compliance Certifications
Deskpro: Deskpro is SOC II, ISO 27001, and HIPAA certified, with HIPAA-compliant hosting available on the Enterprise plan.
GLPI: GLPI's documented facts don't list specific compliance certifications.
Formal compliance certifications matter for regulated industries like healthcare or finance.
GLPI Network Public Cloud — From EUR 19/month per IT agent Monthly, per agent (minimum 1 agent)
GLPI Network Private Cloud — From EUR 21/month per IT agent Monthly, per agent (minimum 25 agents)
Self-Hosted Basic — From EUR 100/month Monthly (up to 10 IT agents)
Self-Hosted Standard — From EUR 300/month Monthly (up to 50 IT agents)
Self-Hosted Advanced — From EUR 1,000/month Monthly (50-plus IT agents)
Pros & Cons
Deskpro
Pros
Rare ability to run fully self-hosted/on-premise for organizations with strict data-residency or air-gap requirements.
Bootstrapped, profitable operating history for over two decades signals long-term stability.
Combines ticketing, live chat, and knowledge base in one product without needing separate add-on purchases.
Recent Series A funding is being used to accelerate AI features and enterprise capabilities.
Cons
Cloud pricing per agent is on the higher end compared to some competitors' entry-level plans.
Self-hosted deployment requires a 10-agent minimum, raising the cost floor for very small teams.
Newer to significant AI feature investment compared to some cloud-native competitors.
Publicly listed pricing may not reflect final enterprise contract terms, which require sales discussion.
GLPI
Pros
Free, open-source Community edition with no functional limit on self-hosting
Combines asset management and service desk in one integrated platform
Large, mature plugin ecosystem built over two decades
Managed cloud and self-hosted paid tiers give a clear upgrade path for teams that outgrow self-support
Strong ITIL alignment suits regulated or process-driven IT organizations
Cons
Interface can feel dated compared to newer, design-forward ITSM tools
Self-hosted deployment requires PHP and database administration skills
Advanced features like AI assistance and advanced dashboards are gated behind paid tiers
Plugin quality and maintenance varies since many are community-contributed
Per-agent cloud pricing can add up quickly for larger IT estates
Use Cases
Choose Deskpro: Support teams wanting AI-assisted ticketing (chatbot, agent-assist co-pilot, automated routing) across email, chat, voice, SMS, WhatsApp, and social in one unified inbox, with SOC II, ISO 27001, and HIPAA certifications and flexible deployment down to on-premise.
Choose GLPI: IT teams needing a free, self-hostable ITSM platform that combines helpdesk ticketing with asset inventory, a CMDB, and agentless cloud inventory, or that want managed cloud hosting via GLPI Network Cloud starting at €19/month per IT agent.
Need both: An organization might run GLPI internally for IT asset and CMDB tracking with infrastructure ticketing, while using Deskpro as the external customer-facing help desk with its AI chatbot and omnichannel inbox — GLPI managing internal IT assets, Deskpro handling multi-channel customer support.
Deskpro
Enterprise on-premise helpdesk — Enterprises and government agencies with strict data-residency requirements deploy Deskpro on their own infrastructure rather than a multi-tenant cloud service.
Multi-channel customer support — Support teams consolidate email, chat, phone, and social inquiries into a single Deskpro ticket queue to streamline agent workflows.
Self-service deflection — Companies use Deskpro's knowledge base and community forum to let customers resolve common issues without opening a ticket.
GLPI
IT asset lifecycle tracking — IT teams maintain a live inventory of computers, servers, licenses and network gear from purchase through retirement.
Internal help desk and service requests — Employees submit tickets through a self-service portal that IT staff triage and resolve using ITIL workflows.
Managed service provider multi-client management — MSPs deploy GLPI to manage assets, tickets and contracts across multiple client organizations from one platform.
Frequently Asked Questions
Which is cheaper, Deskpro or GLPI?
GLPI's core is free to self-host, with managed cloud starting at €19/month per IT agent. Deskpro starts at $39/agent/month for a minimum of 5 agents, so GLPI is generally the lower-cost entry point, especially self-hosted.
Does GLPI include AI features?
Not per the documented facts — GLPI's features focus on ticketing, asset management, CMDB, and workflow automation without AI capabilities.
Does Deskpro include asset management or a CMDB?
No. Deskpro's documented features are support/ticketing-focused (unified inbox, self-service help center, AI tools) without CMDB or asset inventory.
Can either tool be self-hosted?
Yes. GLPI's open-source core is free to self-host (GPL-3.0), and Deskpro supports self-hosted, private cloud, and on-premise deployment alongside its cloud plans.
Is Deskpro's AI included in every plan?
No. Deskpro AI (chatbot, agent assist, automations) is gated to the Professional plan and above.
Does GLPI offer a free trial for its cloud plans?
Yes, a 45-day free trial is available for GLPI's cloud offering.