Front unifies email, chat, and SMS into a shared inbox with AI automation and ticketing. Plans start at $25/seat/month for Starter.
Front is a customer operations platform that unifies email, live chat, SMS, and other communication channels into a single shared inbox, so support, operations, sales, and account management teams can coordinate on customer requests without switching tools. The company was founded in 2013 and is headquartered in San Francisco, California.
Front markets itself as an AI-driven customer operations platform, layering automation and AI assistance on top of the shared inbox and ticketing foundation it built its reputation on. It reports more than 9,300 companies as customers and has raised over $200 million in venture funding, including a Series D round that valued the company at $1.7 billion.
At its core, Front provides an omnichannel shared inbox for teams handling email, chat, and SMS, along with a ticketing system for tracking and routing more complex, multi-step customer requests. A knowledge base module supports self-service customer resources, and Front connects to more than 160 third-party tools.
Its AI suite, Front AI, includes Autopilot for automating multi-step workflows, Copilot for helping agents handle complex requests faster, Smart QA for automated quality assurance review of conversations, and Smart CSAT for analyzing customer sentiment from interactions.
Front prices per seat across three plans. Starter costs $25 per seat per month, supports a shared inbox and basic ticketing on a single channel type (email, chat, or SMS), and caps out at 10 seats. Professional costs $65 per seat per month, supports multiple channels at once with advanced automation and analytics, and scales up to 50 seats.
Enterprise costs $105 per seat per month and bundles in most AI features by default, along with advanced permissions and reporting. On the lower two tiers, AI add-ons such as Copilot ($20/seat/month), Smart QA ($20/seat/month), and Smart CSAT ($10/seat/month) are billed separately, and the Autopilot deflection agent is usage-based on every tier.
Front's published per-seat pricing is $25/month for Starter, $65/month for Professional, and $105/month for Enterprise.
On Enterprise, most AI features are bundled in. On Starter and Professional, Copilot, Smart QA, and Smart CSAT are separate paid add-ons.
Front was founded in 2013 and is headquartered in San Francisco, California.
Front reports more than 9,300 companies using the platform.
Yes, Front supports email, live chat, SMS, and other channels, with omnichannel handling on its Professional and Enterprise plans.