Accelo is a professional services automation platform for agencies and consultancies. See features, pricing structure, pros and cons, and FAQs.
Accelo is a professional services automation platform built for agencies, consultancies, and other client-services businesses that need to manage sales, project delivery, support tickets, retainers, and billing in one connected system. The company started as AffinityLive, founded in 2011 by a team in Wollongong, Australia, and rebranded to Accelo in 2015.
Accelo now operates from a primary hub in Denver, Colorado, alongside teams in Australia and the Philippines, and it should not be confused with Accela, an unrelated government permitting and licensing software company despite the similar name.
The platform's central premise is that agencies lose visibility and profit when CRM, project management, ticketing, and billing live in separate disconnected tools; Accelo unifies these around one client record.
Accelo's Sales module handles CRM and quoting, converting proposals directly into scheduled project work, while the Projects module tracks budgets, timelines, and profitability margins in real time.
Tickets manages client support requests, Retainers tracks recurring service agreements and usage against contracted terms, and Time and Billing converts timesheets and expenses directly into client invoices.
More recently, Accelo has added AI-powered capabilities for automating project planning, forecasting team capacity, and flagging at-risk budgets or timelines before they slip.
Accelo does not publish list pricing. Costs are quoted based on team size, the modules selected, and growth goals, typically with a minimum number of users required and onboarding support bundled in.
Third-party estimates suggest entry-level pricing around 20 to 30 dollars per user per month, with quote-to-cash and retainer management add-ons pushing costs higher, and advanced automation features reaching 70 to 90 dollars per user per month.
These figures are analyst estimates rather than officially published rates, so prospective buyers should confirm current pricing directly with Accelo's sales team.
Accelo is used by agencies and consultancies to manage the full client services lifecycle, including sales, project delivery, support tickets, retainers, time tracking, and billing, in one platform.
Accelo does not publish list pricing. It sells custom subscription quotes based on team size and the modules selected; third-party estimates suggest entry pricing around 20 to 30 dollars per user per month, though this is not officially confirmed.
No. Accelo is a professional services automation platform for agencies and consultancies, while Accela is unrelated government permitting and licensing software. The names are similar but the companies are distinct.
Accelo began as AffinityLive, launched in beta by its founding team in Wollongong, Australia, and was rebranded to Accelo in 2015.
Accelo's primary office is in Denver, Colorado, with additional teams in Wollongong, Australia, and Manila, Philippines.
Accelo is built for client-services businesses such as marketing and creative agencies, IT and managed service providers, and consulting firms that bill for time and manage ongoing client relationships.
Yes, Accelo's Time and Billing module converts timesheets and expenses directly into client invoices tied to project or retainer records.
Yes, Accelo has added AI-powered capabilities for project planning automation, resource capacity forecasting, and identifying at-risk project margins.