EngageBay review: an all-in-one CRM with marketing, sales, and helpdesk tools. Compare free plan, Basic, Growth, and Pro pricing, features, and alternatives.
Category
CRM
Pricing
Freemium, from Free (up to 250 contacts); paid plans from $14.99/user/month
Verified
Not yet
Last updated
July 18, 2026
Founded
2017
Headquarters
Wilmington, Delaware, USA (development team based in Hyderabad, India)
EngageBay is an all-in-one CRM platform combining marketing automation, sales pipeline management, and a customer support helpdesk into a single connected system, positioned as an affordable alternative to enterprise suites like HubSpot for small and growing businesses.
Founded in 2017 by Sreedhar Ambati and headquartered in Wilmington, Delaware, EngageBay has grown as a largely bootstrapped company and is frequently reviewed and marketed specifically as a lower-cost HubSpot alternative.
Key Features
The platform is organized into a Marketing Bay (email campaigns, automation, landing pages, lead scoring), a CRM & Sales Bay (deal pipelines, contact management, appointment scheduling), and a Service Bay (live chat, helpdesk ticketing), all sharing one contact database.
Native mobile apps for iOS and Android let sales and support teams manage contacts, deals, and live chat conversations on the go, and the platform increasingly layers AI-assisted email writing and predictive lead scoring across all three modules.
Pricing
EngageBay offers a permanent Free plan for up to 250 contacts with no credit card required, alongside three paid tiers: Basic from $14.99/user/month, Growth from $64.99/user/month, and Pro from $119.99/user/month, each raising contact limits and unlocking deeper automation, analytics, and support features.
Annual billing saves roughly 8% and biennial billing saves roughly 15% off monthly list prices across all paid tiers.
Key Features
Unified marketing, sales, and service CRM — Combines email marketing, sales pipelines, and helpdesk ticketing in one platform with a shared contact database.
Marketing automation builder — Visual workflow builder for automated email sequences, lead scoring, and behavior-triggered campaigns.
Live chat and helpdesk — Built-in live chat widget and ticketing system for customer support, included even on the free plan.
Landing pages and web pop-ups — Drag-and-drop landing page builder and web pop-up forms for lead capture without additional tools.
SMS marketing — Send SMS campaigns and automated text messages alongside email marketing from the Basic tier upward.
Native mobile apps — iOS and Android apps let teams manage contacts, deals, and support conversations from a phone.
AI-assisted features — AI-powered email writing assistance and predictive lead scoring layered across marketing and sales tools.
Custom reporting and SSO — Pro plan adds custom reports, web and proposal analytics, and single sign-on for larger teams.
Pros & Cons
Pros
Genuinely free plan for up to 250 contacts, not just a time-limited trial
Combines marketing, sales, and support in one platform at a fraction of HubSpot's cost
Individual modules are generally less deep than category specialists like ActiveCampaign or Pipedrive
Per-user pricing can add up for larger sales and marketing teams
Some advanced features like SSO and custom reporting are gated to the top Pro tier
Contact limits per plan require frequent upgrades for fast-growing lists
Pricing
Free $0 N/A
Basic $14.99/user/month (from $12.74 biennial) Monthly, Annual, or Biennial
Growth $64.99/user/month (from $55.24 biennial) Monthly, Annual, or Biennial
Pro $119.99/user/month (from $101.99 biennial) Monthly, Annual, or Biennial
Frequently Asked Questions
Does EngageBay have a free plan?
Yes. EngageBay offers a permanent free plan for up to 250 contacts with no credit card required, including basic email marketing, CRM, helpdesk, and live chat.
How much does EngageBay cost?
Paid plans start at $14.99/user/month for Basic, $64.99/user/month for Growth, and $119.99/user/month for Pro, with additional discounts for annual or biennial billing.
Who founded EngageBay?
EngageBay was founded in 2017 by Sreedhar Ambati and is headquartered in Wilmington, Delaware.
Is EngageBay a good HubSpot alternative?
EngageBay is widely marketed and reviewed as a HubSpot alternative because it bundles marketing, sales, and service tools at a significantly lower price point, though its individual modules are less advanced than HubSpot's specialized hubs.
Does EngageBay have a mobile app?
Yes. EngageBay offers native mobile apps for both iOS and Android that support contact management, deal tracking, and live chat.
What are EngageBay's main competitors?
EngageBay is most frequently compared to HubSpot, ActiveCampaign, and Zoho CRM, competing primarily on price and all-in-one feature breadth.