Agile CRM and EngageBay are both all-in-one CRM-plus-marketing platforms with free plans, but they emphasize different capabilities. Agile CRM (founded 2013,…
Best for Agile CRM: Small businesses that want to monitor and schedule Twitter/X activity from within the CRM, need documented API call limits by plan, and value an explicit uptime guarantee on paid tiers.
Best for EngageBay: Small businesses that want an AI chatbot trained on a knowledge base for live chat/helpdesk, a large ready-made email template library, and a slightly larger free-tier team size (up to 15 members).
At a Glance
Agile CRM
EngageBay
Primary category
CRM
CRM
Rating
Not documented
Not documented
Pricing model
Freemium
Freemium
Starting price
Free
Free (up to 250 contacts); paid plans from $14.99/user/month
Free plan
Yes
Yes
Free trial
Not documented
Not documented
Platforms
Web
Web, iOS, Android
Team collaboration
Not documented
Not documented
AI features
Not documented
Yes
Public API
Yes
Yes
Key Differences
Free plan scope
Agile CRM: Free plan supports up to 10 users with no credit card required.
EngageBay: Free plan supports up to 15 team members but caps contacts at 250.
Agile CRM's free tier favors larger teams; EngageBay's favors teams with fewer contacts. The right fit depends on whether team size or contact volume is the binding constraint.
Social media management
Agile CRM: Includes a dedicated social media CRM feature that monitors Twitter/X streams and schedules posts from within the CRM.
EngageBay: Does not document a social media monitoring or scheduling feature.
Teams that want to manage social outreach without a separate tool get that capability built into Agile CRM.
AI-powered helpdesk chatbot
Agile CRM: Does not document an AI chatbot; helpdesk and telephony widgets are included on paid plans.
EngageBay: Includes an AI chatbot trained on a knowledge base as part of its live chat and helpdesk feature.
Teams wanting automated first-response support get that capability with EngageBay but not documented with Agile CRM.
Uptime guarantee
Agile CRM: States a 99.5% uptime guarantee on paid plans.
EngageBay: Does not document an uptime SLA.
Teams with reliability requirements in a vendor evaluation may weight an explicit uptime commitment.
Email template library
Agile CRM: Does not document a specific email template count.
EngageBay: Includes 1,000+ email templates.
Teams without in-house design resources benefit from a larger ready-made template library.
Feature-by-Feature
Core Features
Feature
Agile CRM
EngageBay
Social media monitoring/scheduling
Available
Not documented
360-degree/timeline contact view
Available
Not documented
Landing pages & web forms
Not documented
Available
Lead scoring
Not documented
Available
Marketing & Support
Feature
Agile CRM
EngageBay
AI chatbot for helpdesk
Not documented
Available
Email template library
Not documented
Available
Marketing automation (email sequences/campaigns)
Available
Available
Helpdesk / ticketing
Available
Available
Pricing & Plans
Feature
Agile CRM
EngageBay
Free (non-trial) plan
Available
Available
Entry paid price
Available
Available
Uptime guarantee documented
Available
Not documented
API call limits documented
Available
Not documented
Pricing Compared
Starting price reflects the lowest paid tier, not the full cost for every team size or usage level.
Agile CRM
Free — $0 N/A
Starter — From $8.99/user/month Varies by billing term (monthly, annual, 2-year)
Regular — From $29.99/user/month Varies by billing term
Enterprise — From $47.99/user/month Varies by billing term
EngageBay
Free — $0 N/A
Basic — $14.99/user/month (from $12.74 biennial) Monthly, Annual, or Biennial
Growth — $64.99/user/month (from $55.24 biennial) Monthly, Annual, or Biennial
Pro — $119.99/user/month (from $101.99 biennial) Monthly, Annual, or Biennial
Pros & Cons
Agile CRM
Pros
Free plan available for up to 10 users
Combines sales, marketing automation, and support in one product
Built-in telephony without needing a separate calling tool
Broad third-party integration support
Cons
Pricing varies significantly depending on billing term, which can be confusing to compare
Interface and UX are considered dated by some reviewers compared to newer CRMs
Fewer AI-driven features than many newer CRM entrants
EngageBay
Pros
Genuinely free plan for up to 250 contacts, not just a time-limited trial
Combines marketing, sales, and support in one platform at a fraction of HubSpot's cost
Individual modules are generally less deep than category specialists like ActiveCampaign or Pipedrive
Per-user pricing can add up for larger sales and marketing teams
Some advanced features like SSO and custom reporting are gated to the top Pro tier
Contact limits per plan require frequent upgrades for fast-growing lists
Use Cases
Choose Agile CRM: Small businesses that want to monitor and schedule Twitter/X activity from within the CRM, need documented API call limits by plan, and value an explicit uptime guarantee on paid tiers.
Choose EngageBay: Small businesses that want an AI chatbot trained on a knowledge base for live chat/helpdesk, a large ready-made email template library, and a slightly larger free-tier team size (up to 15 members).
Need both: A small business running separate social-media outreach and customer-support functions might use Agile CRM's social monitoring for marketing while running EngageBay's AI chatbot for support — though most teams should pick one all-in-one platform rather than split usage.
Agile CRM
Small business sales pipeline management — Track contacts and deals through a sales pipeline.
Marketing automation for lead nurturing — Automate email campaigns and lead scoring.
Customer support ticketing — Manage support requests through a built-in helpdesk.
EngageBay
All-in-one small business CRM — Small businesses replace separate email marketing, CRM, and helpdesk subscriptions with a single connected platform.
Affordable HubSpot alternative — Growing companies that outgrow free tools but find HubSpot's hub-based pricing too expensive switch to EngageBay for similar functionality at lower cost.
Combined sales and support workflows — Sales and support teams use EngageBay's shared contact database to see deal history and support tickets in one view.
Frequently Asked Questions
Does Agile CRM have a free plan?
Yes, free for up to 10 users with no credit card required.
Does EngageBay have a free plan?
Yes, free for up to 15 team members and 250 contacts, with no credit card required.
When was Agile CRM founded and where is it based?
Agile CRM launched in 2013 and is based in Hyderabad, India, with additional offices in the US and Philippines.
When was EngageBay founded?
EngageBay was founded in 2017 and is headquartered in Wilmington, Delaware.
Does EngageBay have AI features?
Yes, its live chat and helpdesk include an AI chatbot trained on a knowledge base.
Does Agile CRM offer social media tools?
Yes, it monitors Twitter/X streams and schedules social posts from within the CRM.