Alchemer collects and analyzes customer feedback via surveys, reviews, and social monitoring, with AI analytics and 400+ integrations. Plans from $55/user/mo.
Category
Surveys
Pricing
Subscription, from $55/month per user
Verified
Not yet
Last updated
July 18, 2026
Founded
2006
Headquarters
Boulder, Colorado, USA
Web AppFree TrialAPIAITemplates
Overview
Alchemer, formerly SurveyGizmo, is an omnichannel customer feedback and experience management platform founded in 2006 and headquartered in Boulder, Colorado. It collects, analyzes, and acts on feedback gathered from surveys, in-app prompts, online reviews, and social media, serving over 11,000 companies across more than 80 countries.
Key Features
The platform is built around four pillars: Compass for local listings management, Collect for survey design and review/social monitoring, Connect for workflow automation with 400+ pre-built integrations, and Clarity for AI-powered sentiment analysis and dashboards. Advanced logic, branching, custom scripting, and statistical analysis tools are available on higher-tier plans.
Pricing
Alchemer prices per user per month. Collaborator starts at $55/month per user (about $26.25/month billed annually) with unlimited surveys and 75,000 annual responses. Professional is $165/month per user (up to 3 users) with 100,000 annual responses and custom branding. Full Access is $275/month per user (up to 3 users) with 125,000 annual responses and advanced statistical tools. Teams larger than 3 users require a custom Business Platform account. A 7-day free trial requires no credit card.
Key Features
Survey design and distribution — Build surveys with advanced logic and branching, distributed via web, email, in-app, or offline.
Review and social monitoring — Track online reviews and social media mentions alongside survey feedback.
Workflow automation — Automate feedback-triggered workflows with 400+ pre-built integrations, including Salesforce, HubSpot, and Slack.
AI-powered analytics — Clarity module uses AI for sentiment analysis and generates insight dashboards.
Local listings management — Compass module manages business listing visibility across search and maps.
Advanced statistical tools — Full Access plan includes advanced research question types and statistical analysis.
Pros & Cons
Pros
Deep survey logic and customization options
Large integration ecosystem (400+ pre-built connectors)
Recognized as a Gartner Magic Quadrant Leader for Voice of Customer platforms for multiple years
Scales from small teams to enterprise use cases
Cons
Per-user pricing becomes expensive as team size or response volume grows
Professional and Full Access plans are capped at 3 users before requiring custom Business Platform pricing
Annual response volumes are limited by plan tier
Pricing
Collaborator $55/month per user (or ~$26.25/month billed annually) monthly or annual
Professional $165/month per user (max 3 users) monthly or annual
Full Access $275/month per user (max 3 users) monthly or annual
Business Platform Custom custom
Frequently Asked Questions
Is there a free trial for Alchemer?
Yes, a 7-day free trial is available with no credit card required.
What was Alchemer previously called?
Alchemer was formerly known as SurveyGizmo.
How many integrations does Alchemer offer?
Alchemer offers 400+ pre-built integrations, including Salesforce, HubSpot, and Slack.
Can more than 3 users share a Professional or Full Access plan?
No. Teams larger than 3 users need to move to a custom-priced Business Platform account.