See how Zoom Phone's cloud calling plans work, including Metered, Unlimited, and Global Select pricing, auto-attendants, and AI call features.
Zoom Phone is Zoom's cloud-based business phone system, built to replace traditional on-premise PBX hardware with VoIP calling delivered through the same infrastructure that powers Zoom Meetings.
It is a separate, separately priced product from Zoom's core video conferencing plans, though it can be bundled into higher Zoom Workplace tiers like Business Plus for organizations that want unified video, chat, and calling under one subscription.
Zoom Phone targets businesses of all sizes looking to modernize their phone systems, from small teams needing simple metered calling to large enterprises requiring global numbers and advanced call center features.
Auto-attendants and multi-level call routing direct incoming calls without a live receptionist, while call queues manage high call volumes for support and sales teams.
AI Companion features bring automatic post-call summaries, task extraction, and voicemail prioritization to eligible Zoom Phone plans.
Global Select plans provide international phone numbers and unlimited calling across supported countries, simplifying global team communications.
The optional Power Pack add-on delivers real-time queue analytics, wallboard monitoring, and a desktop receptionist console for contact center-style operations.
Standalone Zoom Phone plans include US and Canada Metered (around 10.50 dollars per user per month annually, pay-as-you-go outbound), US and Canada Unlimited (around 16 dollars per user per month annually), and Global Select (around 20 dollars per user per month annually) for international calling.
Zoom Phone is also bundled into Zoom Workplace tiers: Pro Plus (around 20.50 dollars per user per month annually) and Business Plus (around 24.50 dollars per user per month annually), which combine calling with video meetings, chat, and CRM automation.
An optional Power Pack add-on (around 25 dollars per user per month) adds advanced call center features like queue analytics and a receptionist console.
No, Zoom Phone is a separate cloud business phone (VoIP) product from Zoom Video Communications, sold independently or bundled into higher Zoom Workplace plans.
Standalone plans start around 10.50 dollars per user per month for Metered calling and go up to around 20 dollars per user per month for Global Select, all billed annually.
Yes, the Global Select plan provides international phone numbers and unlimited calling across a large list of supported countries.
Yes, eligible plans include AI Companion features like post-call summaries, task extraction, and voicemail prioritization.
Yes, Zoom Workplace Business Plus and Pro Plus tiers bundle Zoom Phone together with video meetings and team chat.
It is an add-on, around 25 dollars per user per month, that unlocks real-time queue analytics, wallboard monitoring, and a desktop receptionist console.
Yes, native CRM automation for platforms like Salesforce is available on the Business Plus tier.
Metered charges pay-as-you-go rates per outbound call, while Unlimited includes unlimited domestic calling plus advanced call queue and auto-attendant features.