Explore Zendesk Sell's pipeline management, forecasting, mobile CRM, and automation features, plus pricing tiers and how it fits alongside Zendesk support.
Zendesk Sell is Zendesk's dedicated sales CRM, distinct from the company's better-known customer support ticketing product. While it shares the Zendesk brand and account infrastructure, Sell is built, priced, and sold as its own product for managing leads, deals, and sales pipelines.
Sell is aimed at sales teams that want a straightforward, activity-driven CRM rather than a heavily customized enterprise sales platform. Its visual pipeline, native email tracking, and mobile app make it particularly popular with field sales teams and small to mid-sized B2B sales organizations.
Because it runs on the same Zendesk account, companies that already use Zendesk for customer support can connect Sell to give sales reps visibility into a prospect's or customer's support ticket history.
The core of Zendesk Sell is a customizable visual sales pipeline that tracks deals from lead to close, helping reps and managers spot where deals are stalling. Email syncing with Gmail and Outlook automatically logs communications, and email and task sequences let teams automate multi-step outreach.
Sales forecasting tools help predict deal volume and revenue based on pipeline data, and around 20 pre-built dashboards give teams quick visibility into performance metrics, with a drag-and-drop builder available for custom reports.
A fully featured mobile app for iOS and Android, including geolocation for field sales, lets reps manage deals, log calls, and check their pipeline away from a desk. Higher-tier plans add automation, a product catalog, and deeper customization.
Zendesk Sell is priced per user per month across four tiers, with annual billing offering lower rates than paying monthly. Sell Team starts around $19 per user per month annually, or about $25 billed monthly.
Sell Growth runs around $55 per user per month annually (about $69 monthly), adding prospecting tools and more advanced reporting. Sell Professional is around $115 per user per month annually (about $149 monthly), adding deeper customization and automation.
Sell Enterprise, the top tier, runs around $169 per user per month and includes the highest usage capacity, additional custom pipelines, and enterprise-level administrative controls.
Zendesk Sell is Zendesk's sales CRM product, separate from Zendesk's customer support ticketing platform, built for managing leads, deals, and sales pipelines.
Zendesk Sell starts around $19 per user per month for the Team plan on annual billing, scaling up to around $169 per user per month for the Enterprise plan.
No. Zendesk Sell is a distinct sales CRM product, while Zendesk Support and Suite are Zendesk's customer service ticketing products, though they can be connected within the same account.
Yes, Zendesk Sell offers a full-featured mobile CRM app for iOS and Android with geolocation for field sales reps.
Yes, Zendesk Sell supports email and task sequences that automate multi-step outreach to leads.
Yes, it syncs with Gmail and Outlook to automatically log emails and support templates and tracking.
Zendesk Sell is best suited for small to mid-sized sales teams that want a straightforward, activity-driven CRM, particularly those already using Zendesk for support.
Yes, Zendesk Sell includes forecasting tools that predict deal volume and revenue based on pipeline activity.