Explore Smartsupp's live chat and AI chatbot platform in 2026, including Free, Solo, Plus, and Expert pricing, key features, pros, cons, and FAQs.
Smartsupp is a live chat and AI-assisted customer support platform founded in 2013 and headquartered in Brno, Czech Republic. The company built its product around the idea that real-time engagement with website visitors can directly increase online sales, not just resolve support questions after the fact.
The platform combines traditional live chat with an AI chatbot, branded Mira, and multichannel messaging support for WhatsApp and Facebook Messenger, letting small and mid-sized businesses manage conversations from multiple channels in a single unified inbox.
Smartsupp is particularly popular among European e-commerce businesses and service providers that want an affordable alternative to larger enterprise live chat platforms, while still offering AI automation for handling routine questions without adding headcount.
The core of Smartsupp is real-time live chat, which lets support agents respond to website visitors instantly, view visitor activity and browsing behavior, and trigger proactive chat messages based on visitor behavior to reduce cart abandonment.
Smartsupp's Mira AI Agent can handle a set volume of conversations automatically, answering common questions from a knowledge base of up to tens of thousands of products and dozens of content pages, and can hand off complex conversations to a human agent seamlessly when needed.
The platform also supports multichannel messaging through WhatsApp and Facebook Messenger integrations, automation workflows for routing and tagging conversations, and mobile apps so support teams can respond to visitors from anywhere.
Smartsupp's Free plan supports one operator and up to 25 conversations per month with 14 days of conversation history, making it usable for very small sites but limited for active support volume.
Paid plans scale from Solo (about 17 dollars per month for one operator with unlimited conversations) through Plus (about 25 dollars per month for three operators and additional email channels) to Expert (about 83 dollars per month for five or more operators, premium support, and team features), all billed annually with roughly 30 percent savings versus monthly billing. An Enterprise tier starting around 280 dollars per month offers custom limits, a dedicated account manager, and API access.
Smartsupp's Mira AI Agent is sold as a separate add-on starting around 16 dollars per month for a limited number of AI-handled conversations per month, with the option to scale up conversation volume or move to a custom-priced unlimited AI agent plan for larger operations.
Smartsupp is used for live chat, AI chatbot support, and multichannel messaging to help websites and online stores engage visitors and increase sales.
Yes, Smartsupp offers a Free plan for one operator with up to 25 conversations per month; paid plans remove that conversation limit.
Paid Smartsupp plans start around 17 dollars per month for the Solo plan, scaling up to around 83 dollars per month for the Expert plan, with custom Enterprise pricing above that.
Smartsupp is headquartered in Brno, Czech Republic, and was founded in 2013.
Yes, Smartsupp offers an AI agent called Mira that can automatically answer customer questions and hand off complex conversations to human agents.
Yes, Smartsupp integrates with WhatsApp and Facebook Messenger so all conversations can be managed alongside live chat in one inbox.
Yes, Smartsupp is commonly used by online stores for proactive engagement, visitor tracking, and reducing cart abandonment through live chat.
Yes, the Mira AI Agent is sold as a separate add-on plan starting around 16 dollars per month, in addition to core live chat plans.