Explore ProProfs Help Desk pricing, ticketing features, and AI tools in 2026, and see if its shared-inbox plans fit your support team.
ProProfs Help Desk is a ticketing and shared-inbox platform built by ProProfs, a company founded in 2005 and based in the Santa Monica/Los Angeles area of California. Help Desk is one product within a wider ProProfs suite that also includes live chat, knowledge base, quiz, and survey software, and it is aimed primarily at small and mid-sized teams that need to organize customer email into trackable tickets without adopting a heavier enterprise service-desk platform.
The product emphasizes a shared-inbox model where multiple agents can see, claim, and respond to the same support email address, paired with automation rules, canned responses, and increasingly AI-assisted drafting and categorization as customers move up the pricing tiers.
Core ticketing features include shared inboxes, ticket tagging and labeling, canned responses, ticket history, and mobile app access, all available starting on the free plan. Paid tiers add AI response drafts, automatic ticket categorization, grammar checking, and eventually AI-generated first responses with tone rewriting on the Business plan.
Higher tiers introduce omnichannel support across WhatsApp, Facebook, Instagram, SMS, and Telegram, custom ticket forms, smart workflow automation, CSAT survey tracking, and enterprise controls like SSO/SAML and AES-256 encryption on the Business Complete Elite plan. ProProfs also integrates Help Desk with its own Knowledge Base, Live Chat, and Survey Maker products for teams that want a combined support stack.
ProProfs Help Desk offers a permanent free plan for a single agent with up to 100 tickets per month. Paid plans start with Essentials at $29.99 per user per month, followed by Business at the same list price of $29.99 per month but with a higher ticket ceiling and more automation, and Business Complete Elite at $179.97 per month ($719.88 billed annually) for three seats.
Organizations that want ProProfs' full support stack can opt for the Customer Delight Suite starting at $499 per month, which bundles Help Desk with Live Chat, Knowledge Base, Survey Maker, and Qualaroo under unlimited users. All paid plans include a 15-day money-back guarantee.
Yes, ProProfs Help Desk offers a free plan for one agent with unlimited inboxes and ticket history and up to 100 tickets per month.
Paid plans start at $29.99 per user per month for the Essentials plan, scaling up to $179.97/month for Business Complete Elite and from $499/month for the bundled Customer Delight Suite.
Yes, paid plans include AI response drafts, automatic ticket categorization, grammar checking, and (on Business and above) AI-generated first responses with tone rewriting.
Yes, the Business Complete Elite plan adds omnichannel support for WhatsApp, Facebook, Instagram, SMS, and Telegram alongside email.
ProProfs was founded in 2005 and is headquartered in the Santa Monica/Los Angeles area of California.
Yes, paid plans include a 15-day money-back guarantee.
Yes, it integrates with ProProfs Knowledge Base so agents can share self-service articles and deflect repetitive tickets.