InvGate Service Desk review covering ITIL features, transparent per-agent pricing, AI Service Agent, and comparisons to Freshservice and Jira Service…
InvGate is an IT service management company founded in 2008 in Buenos Aires, Argentina, by CEO Ariel Gesto and President Liliana Gary, built to deliver ITIL-aligned service desk software without the heavy consulting costs of legacy ITSM vendors. The company has grown into a global operation with employees across five continents while remaining privately held.
InvGate Service Desk is the company's flagship ITSM product, part of a broader InvGate Service Management suite that also includes IT asset management. It is positioned as a fast-to-implement, low-code alternative to enterprise incumbents like ServiceNow.
The platform provides ITIL-aligned incident, problem and change management, a self-service portal and knowledge base, and a low-code drag-and-drop workflow builder that lets administrators configure ticket types, approval chains and SLAs without professional services. An AI-powered virtual service agent triages and resolves common requests automatically.
InvGate supports multi-department and multi-brand support desks, SLA and OLA tracking with escalation rules, and native integrations with Microsoft Teams, Slack, WhatsApp and SSO providers, along with reporting dashboards and optional CMDB integration through InvGate's asset management product.
InvGate publishes its pricing transparently: Starter costs a fixed 1,499 dollars per year for up to 5 agents, Pro starts around 500 dollars per agent per year for 5 to 50 agents and adds the workflow builder and AI Service Agent, and Enterprise starts around 12,000 dollars per year with custom, unlimited agent pricing and on-premise deployment options.
A distinguishing feature of InvGate's pricing model is that end users and approvers are unlimited and free on every tier, so organizations only pay for agent seats rather than every employee who submits a ticket, a structure that tends to undercut per-seat competitors for organizations with large end-user bases.
InvGate Service Desk is an ITSM platform used to manage IT tickets, incidents, changes and requests following ITIL best practices.
Pricing starts at 1,499 dollars per year for the Starter plan (5 agents), with Pro from roughly 500 dollars per agent per year and Enterprise from around 12,000 dollars per year.
Yes, it supports ITIL-aligned incident, problem, change and request management processes.
Yes, on-premise deployment is available at the Enterprise tier, while lower tiers are cloud-hosted SaaS.
Yes, an AI Service Agent is available on Pro and Enterprise plans to triage and resolve common requests automatically.
Common alternatives include Freshservice, Jira Service Management, Zendesk for IT, SysAid and ServiceNow.