Helpshift provides AI-driven in-game player support, community management, and trust & safety tools for gaming studios like EA, Sega, and Supercell.
Helpshift is a player engagement platform built specifically for the gaming industry, founded in 2011 and headquartered in San Francisco. Rather than being a general-purpose help desk, it is designed around the specific needs of game studios, including in-game support, community management, and player trust & safety.
The platform combines technology, AI, and human services, and reports serving more than 500 game studios globally, with support delivered across more than 2 billion devices. Notable customers include EA, Sega, Ubisoft, Supercell, Zynga, Jam City, SYBO, and Rovio.
Helpshift provides in-game support SDKs for mobile, PC, and web titles, along with console handoff via QR codes and unified player context so support agents can see a player's history across platforms. Support is available in more than 70 languages.
On the trust & safety side, Helpshift uses AI-driven detection to identify toxicity and harassment, enforce moderation policies, and monitor content across multiple platforms. Its community tools track cross-platform sentiment and integrate with Discord, while its CARE AI Agent autonomously resolves routine player support issues with built-in guardrails for compliance and quality assurance.
Helpshift does not publish pricing on its website. As an enterprise platform serving game studios of varying sizes, pricing is customized based on factors such as player volume, the number of titles supported, and which modules (support, community, trust & safety) are included.
Studios interested in Helpshift need to contact its sales team directly for a quote and demo tailored to their game and player base.
Helpshift is used by gaming studios for in-game player support, community management, and trust & safety moderation.
Notable Helpshift customers include EA, Sega, Ubisoft, Supercell, Zynga, Jam City, SYBO, and Rovio.
Yes, Helpshift's CARE AI Agent autonomously resolves routine player support issues with built-in compliance guardrails.
Helpshift does not publish pricing; costs are quote-based depending on player volume and which modules are used.
Yes, Helpshift includes AI-driven trust & safety tools for detecting toxicity, harassment, and enforcing moderation policies.