EspoCRM is an open-source customer relationship management application built on a PHP backend with a JavaScript single-page frontend. It covers the standard CRM toolset, including contacts, accounts, leads, sales opportunities, calendars, email, and support case tracking, and it can be customized with new entities, fields, and layouts without writing code.
The project is developed by Letrium Ltd, a software company founded in 2011 in Chernivtsi, Ukraine. Letrium began as a CRM customization service provider before building its own product, releasing the first version of EspoCRM in 2014 after roughly ten months of development.
Key Features
Core capabilities include lead and opportunity management, account and contact records, activity and calendar scheduling with a meeting-booking tool for online appointment times, email integration, and configurable support cases.
The platform's extension system adds reporting, business process management and workflow automation through the Advanced Pack, and quoting, invoicing, purchasing, and inventory management through the Sales Pack, along with integrations for VoIP providers, Google, Outlook, Zoom, MailChimp, and Stripe.
Pricing
The core EspoCRM application is free to download and self-host under the AGPLv3 open-source license, with official extensions such as the Advanced Pack and Sales Pack sold separately for self-hosted deployments.
EspoCRM Cloud, the hosted option, is billed per user per month across three tiers: Basic at EUR 12.90 per user per month with a three-user minimum, Enterprise at EUR 22.00 per user per month with a five-user minimum, and Ultimate at EUR 59.00 per user per month with a ten-user minimum. All Cloud tiers bundle every official extension at no extra cost, unlike the self-hosted edition.
Key Features
Lead and Opportunity Management — Capture, qualify, and track leads through a configurable sales pipeline with opportunities, stages, and forecasting views.
Account and Contact Management — Centralize company and individual customer records with related activities, communication history, and custom fields.
Calendar and Meeting Scheduler — Manage team calendars and let prospects book appointment times online through the meeting-scheduling extension.
Support Case Tracking — Log, assign, and resolve customer support cases with status tracking and email-to-case conversion.
Workflow and Business Process Automation — Automate follow-ups, approvals, and record updates using the Advanced Pack's workflow and BPM tools.
Sales, Quoting, and Invoicing — Manage product catalogs, generate quotations and invoices, and track purchases and inventory via the Sales Pack.
Extension and Customization Framework — Create custom entities, fields, layouts, and relationships without code, and extend the platform further through PHP-based modules.
REST API and Integrations — Connect EspoCRM to email, calendar, VoIP, payment, and marketing tools through a documented REST API and official integrations for Google, Outlook, Zoom, MailChimp, and Stripe.
Pros & Cons
Pros
Free, self-hosted core edition released under the AGPLv3 open-source license, with full access to the source code.
Highly customizable data model, allowing new entities, fields, and layouts to be created without writing code.
EspoCRM Cloud bundles all official extensions, including the Advanced Pack and Sales Pack, into every plan at no extra charge.
Active open-source community with a public GitHub repository, community translations, and an ongoing release cadence.
Cons
Self-hosted deployments require server administration skills and infrastructure, and paid extensions are sold separately from the free core.
No official first-party mobile application for iOS or Android; only third-party companion apps are available.
Cloud plans carry minimum user requirements, which can raise the effective cost for very small teams.
Smaller out-of-the-box ecosystem of pre-built integrations compared with larger commercial CRM platforms like HubSpot CRM or Zoho CRM.
Pricing
Self-Hosted (Community) Free N/A
Cloud Basic EUR 12.90 per user/month 6 months or annual, minimum 3 users
Cloud Enterprise EUR 22.00 per user/month 6 months or annual, minimum 5 users
Cloud Ultimate EUR 59.00 per user/month Pay-as-you-go, minimum 10 users
Frequently Asked Questions
Is EspoCRM free to use?
Yes. The core EspoCRM application can be downloaded and self-hosted for free under the AGPLv3 open-source license. Paid options exist for official extensions on self-hosted installs and for the hosted EspoCRM Cloud service.
Who develops EspoCRM?
EspoCRM is developed by Letrium Ltd, a software company founded in 2011 and headquartered in Chernivtsi, Ukraine, which released the first version of EspoCRM in 2014.
What does EspoCRM Cloud cost?
EspoCRM Cloud has three tiers billed per user per month: Basic at EUR 12.90 with a three-user minimum, Enterprise at EUR 22.00 with a five-user minimum, and Ultimate at EUR 59.00 with a ten-user minimum. All tiers include every official extension.
What programming language is EspoCRM built with?
EspoCRM's backend is written in PHP and follows SOLID design principles with static typing, while its frontend is a JavaScript single-page application that communicates with the backend through a REST API.
How does EspoCRM compare to SuiteCRM or Vtiger?
EspoCRM, SuiteCRM, and Vtiger are all open-source CRM platforms offering free self-hosted editions alongside paid hosted or enterprise tiers. They differ in their extension ecosystems, licensing terms, and customization frameworks, so the right choice depends on specific feature and support needs.
Does EspoCRM have a mobile app?
EspoCRM does not publish an official first-party mobile app, but its REST API supports third-party companion applications such as YouCRM for EspoCRM and ObiCRMApp on iOS and Android.