Document360 review 2026: how this AI-powered knowledge base platform works, its quote-based pricing since dropping the free tier, features, and alternatives.
Category
Knowledge Base
Pricing
Custom / Quote-Based, from Custom pricing (no self-serve tier; 14-day free trial)
Verified
Not yet
Last updated
July 18, 2026
Founded
2017
Headquarters
London, UK and Coimbatore, India (Kovai.co)
Web AppFree TrialAPIAITemplates
Overview
Document360 is a knowledge base and documentation platform used to build public help centers, internal wikis, and API documentation, built by Kovai.co, a UK-headquartered enterprise software company with major operations in Coimbatore, India.
Founded in December 2017, Document360 was developed as Kovai.co's second major SaaS product after BizTalk360, and has grown into a dedicated documentation platform with a strong focus on AI-assisted writing, search, and translation.
Key Features
Content is organized into categories and articles with full version control, supporting multiple documentation versions across product releases. The Eddy AI suite adds AI-powered search, automatic translation into more than 50 languages, and conversion of video or audio into written documentation.
The platform supports multiple workspaces within one account, role-based team accounts for writers and reviewers, SSO for enterprise security, and configurable privacy models mixing public and restricted content.
Pricing
Document360 removed its free tier in November 2024 and now uses fully custom, quote-based pricing across three named plans: Professional, Business, and Enterprise. Cost is determined by workspaces, languages, team account seats, SSO/security needs, privacy model, and AI Premium Suite usage.
There is no published starting price; prospective customers complete a questionnaire and speak with sales for a tailored quote, though a 14-day free trial remains available to evaluate the product before purchase.
Key Features
Versioned Knowledge Base Articles — Maintain multiple versions of documentation for different product releases or audiences with full version control.
Eddy AI Assistant — AI-powered search, writing assistance, and content suggestions built directly into the documentation editor.
Automatic Translation — Translate knowledge base content into more than 50 languages using Eddy AI's translation capabilities.
Video/Audio-to-Text Conversion — Convert screen recordings, video, or audio into written documentation, extended by the acquisition of Floik.
Multiple Workspaces — Manage several documentation projects or product lines within a single Document360 account.
Role-Based Team Accounts — Assign writer and reviewer roles with structured content approval workflows before publishing.
SSO & Enterprise Security — Single sign-on and configurable access controls support enterprise security and compliance requirements.
Mixed Public/Private Knowledge Bases — Configure some content as publicly accessible while restricting other sections to logged-in or authenticated users.
Pros & Cons
Pros
Purpose-built for structured, versioned documentation rather than being a general-purpose wiki adapted for the job
Strong AI feature set with Eddy AI covering search, writing assistance, and translation into 50+ languages
Supports both public customer-facing help centers and private internal knowledge bases in one platform
Backed by an established company (Kovai.co) with a multi-year track record and a second flagship product
Cons
No published pricing and no self-serve free tier since the November 2024 change, requiring a sales conversation for every plan
Custom, factor-based pricing makes it harder to budget or compare costs against competitors upfront
Sales-led positioning may be a mismatch for very early-stage startups wanting a quick self-serve setup
Heavier feature set and versioning model can be more than small teams with simple documentation needs actually require
Pricing
Professional Custom (quote-based) annual
Business Custom (quote-based) annual
Enterprise Custom (quote-based) annual
Frequently Asked Questions
Does Document360 have a free plan?
No. Document360 discontinued its free tier in November 2024 and now uses fully custom, quote-based pricing, though a 14-day free trial is still available.
How much does Document360 cost?
Document360 does not publish fixed prices. Cost depends on the number of workspaces, languages, team account seats, SSO needs, privacy model, and AI Premium Suite usage, determined through a sales quote.
Who owns Document360?
Document360 is built and owned by Kovai.co, a UK-headquartered enterprise software company with a major engineering office in Coimbatore, India, founded around 2009 by Saravana Kumar.
What is Eddy AI?
Eddy AI is Document360's built-in AI assistant suite, providing AI-powered knowledge base search, writing assistance, translation into 50+ languages, and video/audio-to-text conversion.
What is Document360 used for?
It is used to build customer-facing help centers, internal knowledge bases and wikis, and API documentation, with support for content versioning across product releases.
What are Document360's main competitors?
Common alternatives include Confluence, GitBook, Zendesk Guide, Helpjuice, and Docsie, all of which compete in the knowledge base and documentation software space.