Churnkey builds no-code cancel flows and payment recovery tools to reduce SaaS churn. See pricing, features, pros and cons, and how it works.
Most SaaS companies lose revenue two ways: customers who actively decide to cancel (voluntary churn), and customers whose payment simply fails and never gets fixed (involuntary churn). Generic, unoptimized cancellation pages tend to make the first problem worse, offering no reason for a wavering customer to stay, while default billing-provider retry logic often leaves the second problem only partially addressed.
Churnkey treats the cancellation moment itself as a product to be designed and iterated on, similar to how a growth team might treat a signup flow. Rather than a single static cancel button, Churnkey's flows collect feedback, present alternatives like a pause or downgrade, and route the customer toward the outcome most likely to retain them, while its payment recovery tools separately work to reduce the churn caused by declined transactions that were never really a cancellation decision at all.
Churnkey's no-code cancel flow builder lets non-engineering teams design branching flows with feedback questions and offers such as pauses, downgrades, or discounts, and A/B test different versions against each other to see what actually retains customers. Its payment recovery system layers rules-based retry logic on top of a company's existing Stripe or Chargebee billing setup to automatically re-attempt failed charges before they turn into involuntary cancellations.
More recent additions lean on AI: Insights AI automatically analyzes and categorizes raw cancellation feedback into patterns a team can act on, a Build with AI feature can generate flow steps, copy, and offers from a simple prompt, and automatic AI translation localizes cancel flows into multiple languages. For subscription apps distributed through app stores, a Hosted Cancel Flow link or an open-source SDK lets teams add a compliant, on-brand cancellation experience with little or no engineering work.
Churnkey's pricing scales with a company's monthly churn volume rather than simple seat counts. The Starter plan, at 250 dollars per month billed yearly, targets companies with under 5,000 dollars in monthly churn volume and includes cancel flows, payment recovery, and core metrics. Companies with 10,000 dollars or more in monthly churn volume move to the custom-quoted Core or Intelligence tiers, with Intelligence adding adaptive AI offers, an account agent, Feedback AI, and AI-powered translations; an Enterprise tier adds custom integrations, a dedicated technical account manager, and white-label options.
This structure, plus built-in GDPR and SOC 2 compliance, makes Churnkey best suited to SaaS and subscription companies with meaningful, measurable churn volume who want a dedicated tool for the cancellation and payment-recovery moment rather than a general customer-engagement platform repurposed for retention.
Churnkey builds no-code cancel flows and payment recovery tools that reduce voluntary and involuntary subscription churn.
Plans start at 250 dollars per month billed yearly for companies under 5,000 dollars per month in churn volume; higher tiers are custom-quoted based on churn volume.
Stripe and Chargebee are the primary supported billing providers, alongside Slack and webhook-based integrations.
The company reports its cancel flows can reduce active churn by up to 54 percent.
Yes, its dunning and payment recovery tools report recovering up to 89 percent of failed payments.
Yes, via a hosted cancel flow link or an open-source SDK that requires little to no engineering integration.
Yes, all plans include GDPR compliance and SOC 2 certification.
Churnkey was founded in 2020.