PagerDuty review 2026: on-call and incident management pricing, features, and how it compares to Opsgenie and Splunk On-Call.
PagerDuty is a digital operations management platform that provides on-call scheduling, alerting, escalation policies, and automated incident response for engineering, DevOps, and IT operations teams. It is one of the most established, enterprise-trusted names in the incident management category.
Founded in 2009 by Alex Solomon, Andrew Miklas, and Baskar Puvanathasan and now headquartered in San Francisco, PagerDuty went public on the NYSE (ticker: PD) in April 2019. It reports usage by more than half of the Fortune 500.
Core features include on-call scheduling, escalation policies, real-time alerting via SMS, phone, chat, and push notification, and more than 650-750 pre-built integrations across monitoring, ITSM, and chat tools such as Slack and Microsoft Teams.
Higher-tier plans add AI-driven capabilities branded PagerDuty Advance for automated incident triage and event intelligence, runbook automation to execute remediation steps automatically, custom incident roles and types, and both internal and external status pages.
PagerDuty offers a Free plan for up to 5 users with basic on-call scheduling, unlimited API calls, and 650+ integrations. Paid plans are billed per user per month: Professional costs about $21/user/month (annual billing) and Business costs about $41/user/month (annual billing), each unlocking progressively more automation, ITSM integration, and administrative controls.
The top-tier Enterprise plan (formerly branded Digital Operations) is custom-priced and includes the deepest automation, event intelligence, and runbook automation capabilities, along with dedicated customer success support. Add-ons such as AIOps and status pages can increase total cost beyond the base per-user price.
PagerDuty is used for on-call scheduling, real-time alerting, and automated incident response so engineering and IT operations teams can detect and resolve outages quickly.
PagerDuty offers a free plan for up to 5 users, a Professional plan at about $21/user/month, a Business plan at about $41/user/month (both billed annually), and custom Enterprise pricing.
Yes, PagerDuty trades on the New York Stock Exchange under the ticker PD, having completed its IPO in April 2019.
PagerDuty was founded in 2009 by Alex Solomon, Andrew Miklas, and Baskar Puvanathasan.
PagerDuty is headquartered in San Francisco, California, though it was originally founded in Toronto, Canada.
Yes, PagerDuty's Free plan supports up to 5 users with on-call scheduling and unlimited API calls.
Opsgenie (by Atlassian), Splunk On-Call (formerly VictorOps), and xMatters are commonly cited competitors and alternatives.
Yes, PagerDuty offers AI-driven features branded PagerDuty Advance for automated incident triage and event intelligence, available on paid tiers.