Live Helper Chat review: features, self-hosted pricing, AI bot integrations, voice/video/screen share and how it compares to other live chat tools.
Category
Team Chat
Pricing
Open Source / Freemium (self-hosted free, paid cloud hosting and support available), from Free (self-hosted)
Verified
Not yet
Last updated
July 18, 2026
Founded
2011
Headquarters
Šiauliai, Lithuania
Web AppiOSAndroidAPIOpen SourceAIFreemiumSelf-Hosted
Overview
Live Helper Chat is an open-source live chat and customer support platform created by Lithuanian developer Remigijus Kiminas, with public releases dating back to at least 2013 and continuous active development since.
Built on a PHP and MySQL MVC architecture, it is self-hostable on standard LAMP infrastructure or available through managed cloud hosting from the project team.
Key Features
The platform bundles voice calls, video calls, screen sharing, co-browsing and speech-to-text alongside standard chat, and integrates with Telegram, Facebook Messenger, WhatsApp and SMS.
Recent development has focused on AI bot integrations including OpenAI ChatGPT, Rasa, DeepPavlov, Ollama and Google Gemini for automated and AI-assisted responses.
Pricing
The core self-hosted software is free and open source, with no artificial caps on operators, concurrent chats or departments, an unusual stance in a market that typically gates these behind paid tiers.
Revenue comes from optional managed cloud hosting and paid commercial support for organizations that prefer not to run their own servers.
Key Features
Voice, Video and Screen Share — Built-in real-time voice calls, video calls and screen sharing without third-party add-ons.
Multi-Channel Messaging — Native integration with Telegram, Facebook Messenger, WhatsApp via Twilio and SMS.
AI Bot Integrations — Connects to OpenAI ChatGPT, Rasa, DeepPavlov, Ollama and Google Gemini for automated chatbots.
Unlimited Self-Hosted Usage — No caps on operators, concurrent chats or departments in the free self-hosted version.
Mobile Apps — Native iOS and Android apps let agents respond to chats from mobile devices.
Visitor Tracking and Co-Browsing — Detailed visitor tracking plus co-browsing and speech-to-text for richer support sessions.
Plugin and MVC Architecture — PHP/MySQL MVC codebase supports custom plugins and deep customization.
Managed Cloud Hosting — Optional paid hosting and commercial support for teams that do not want to self-host.
Pros & Cons
Pros
Free and fully open source with no artificial feature or seat caps
Bundles voice, video and screen share that competitors often charge extra for
Strong data control appeals to regulated industries like banking and healthcare
Actively maintained with frequent releases since the early 2010s
Extensive AI chatbot integrations including major LLM providers
Cons
Self-hosting requires managing PHP/MySQL server infrastructure and updates
Interface and setup are less polished than modern commercial SaaS competitors
Smaller community and ecosystem than larger open-source projects like Chatwoot
Documentation can be less comprehensive than well-funded commercial vendors
Managed cloud hosting option has less brand recognition than mainstream SaaS chat tools
Pricing
Self-Hosted (Open Source) Free N/A
Managed Cloud Hosting Custom pricing (contact for quote) Subscription
Frequently Asked Questions
Is Live Helper Chat free?
Yes, the self-hosted software is free and open source with no caps on operators, concurrent chats or departments; paid managed cloud hosting and support are optional.
What technology is Live Helper Chat built on?
It is built on a PHP and MySQL stack using an MVC architecture, making it deployable on standard LAMP infrastructure.
Does Live Helper Chat support AI chatbots?
Yes, it integrates with OpenAI ChatGPT, Rasa, DeepPavlov, Ollama and Google Gemini for building automated or AI-assisted chat responses.
Who created Live Helper Chat?
It was created by Lithuanian developer Remigijus Kiminas, who maintains the project under the handle remdex.
Can Live Helper Chat handle high volumes of chats?
Yes, in production it has demonstrated handling over 10,000 chats per day across dozens of concurrently active operators.
Does Live Helper Chat support voice and video calls?
Yes, it includes built-in voice calls, video calls and screen sharing alongside standard text chat.