Khoros Communities is an enterprise online community platform for customer support and engagement. See features, pricing model, and top alternatives.
Khoros Communities is an enterprise online community platform used by large brands to build branded discussion forums, support communities, and product-feedback hubs. It descends from Lithium Technologies, one of the earliest dedicated online-community vendors, and today operates as part of Khoros, LLC, formed from the 2019 merger of Lithium and Spredfast under Vista Equity Partners, with headquarters in Austin, Texas.
The platform lets customers help each other troubleshoot issues, discuss products, and submit feedback and ideas, deflecting support tickets away from paid agents while giving brands a searchable, SEO-optimized knowledge base built from real customer conversations.
Khoros was acquired by IgniteTech in 2025, and the Communities product now sits alongside Khoros Care and Khoros Marketing as part of a broader customer-engagement suite sold to large enterprises.
Core community functionality includes discussion forums, structured Q&A, knowledge bases, and idea/feedback boards, supported by gamification mechanics like points, badges, and leaderboards designed to keep members returning and contributing.
Administrators get granular moderation and governance tooling, SEO-oriented URL and content structuring to help threads rank in search engines, an API and embeddable widgets for surfacing community content inside a brand's own site or app, and analytics dashboards tracking engagement and support-ticket deflection.
Newer releases add AI-assisted features such as automated tagging, suggested replies, and AI-powered search across community content, plus integration with Khoros Care and Khoros Marketing for unified social and community customer engagement.
Khoros does not publish list pricing for Communities. Contracts are custom-quoted based on the modules purchased, registered-user volume, interaction volume, and contract length, sold through a direct sales process rather than self-serve signup.
Public estimates suggest annual contract values typically range from the tens of thousands of dollars for smaller deployments up to several hundred thousand dollars for mid-market communities, with large enterprise contracts spanning multiple modules and premium support sometimes exceeding one million dollars per year.
It is used by large brands to run branded online communities for customer support, product feedback, and peer-to-peer discussion.
Khoros does not publish pricing; contracts are custom-quoted based on modules, user volume, and contract length, commonly ranging from tens of thousands to several hundred thousand dollars annually.
Khoros was formed in 2019 from the merger of Lithium Technologies and Spredfast under Vista Equity Partners, and was acquired by IgniteTech in 2025.
No, Khoros Communities is sold as a custom-quoted enterprise product with no published free tier or self-serve signup.
Large enterprise brands including Microsoft, Samsung, and Visa have been cited as customers of Khoros community products.
Common alternatives include Salesforce Experience Cloud, Higher Logic, inSided (Gainsight), Sprinklr, and open-source options like Discourse or Vanilla Forums.