Incident.io offers Slack-native incident response, on-call scheduling, and AI investigations. Free plan for up to 5 users; Team plan from $19/user/month.
Incident.io is an incident management platform that helps engineering and operations teams respond to, coordinate, and learn from outages and incidents faster. It integrates directly into Slack and Microsoft Teams so responders can declare, manage, and resolve incidents without leaving their existing chat tools.
The company was founded in 2021 in London by Stephen Whitworth, Chris Evans, and Pete Hamilton, who previously worked together at Monzo Bank. Incident.io has raised more than $100 million in venture funding, including a $62 million Series B round in 2024 led by Insight Partners, and counts Netflix, Airbnb, Etsy, and OpenAI among its customers.
Incident.io combines on-call scheduling and alerting with incident response workflows, letting teams manage rotations, escalate alerts, and coordinate response inside Slack or Teams. AI-powered investigations analyze incidents to suggest root causes, recommend fixes such as pull requests, and guide next steps during an active incident.
The platform also includes automated customer-facing status pages, a catalog and workflow engine for standardizing response processes, and analytics dashboards that surface incident trends to help teams improve response times over time.
Incident.io offers a free Basic plan for up to 5 users that includes Slack-native incident response, single-team on-call, a status page, and essential automation.
Paid plans start with Team at $19 per user per month ($15 per user per month billed annually), and Pro at $25 per user per month, which adds advanced analytics, customizable postmortems, and custom dashboards. On-call functionality can be added for $10-20 per user per month, or purchased standalone at $20 per user per month. Enterprise pricing is custom and adds dedicated support and advanced access controls.
Incident.io is used for incident management, including on-call scheduling, Slack/Teams-native incident response, AI-assisted investigations, and customer status pages.
Yes, the Basic plan is free for up to 5 users and includes single-team on-call and a status page.
Team costs $19/user/month ($15 annually), Pro costs $25/user/month, and Enterprise pricing is custom; on-call add-ons cost $10-20/user/month.
Incident.io was founded in 2021 in London by Stephen Whitworth, Chris Evans, and Pete Hamilton.
Incident.io is used by companies including Netflix, Airbnb, Etsy, and OpenAI.