FireHydrant is an incident management and on-call platform with automated runbooks, AI retrospectives, and status pages, free for small teams.
FireHydrant was founded in 2018 by Robert Ross and is headquartered in New York City. It is an all-in-one incident management platform built to help engineering and operations teams plan for, respond to, and learn from production incidents faster, spanning on-call scheduling, alerting, real-time collaboration, and post-incident retrospectives.
Notably, FireHydrant has grown to a reported $42 million in annual revenue while remaining bootstrapped, without outside venture investment, which is unusual in the incident management space where competitors have raised significant funding rounds.
The platform is organized around three phases of incident management: Plan, covering automated runbooks, on-call scheduling, alerting, and a service catalog; Respond, covering real-time collaboration in Slack or Microsoft Teams, AI-generated incident summaries, and public or private status pages; and Improve, covering AI-assisted retrospectives, automated follow-up tracking, and incident analytics.
Technical features include over 350 API endpoints and Terraform support for infrastructure-as-code configuration, live video transcription during Zoom or Google Meet incident calls, and enterprise security features like SOC 2 compliance, SSO, role-based access control, and audit logs.
FireHydrant offers a free plan supporting up to 10 responders, 2 runbooks, a single public status page, and basic chatbot integration, making it usable by small teams without any cost. The Pro plan costs $25 per responder per month when billed annually and adds on-call scheduling, unlimited status pages, service catalog, SSO, and standard support.
The Enterprise plan uses custom, quote-based pricing and adds FireHydrant AI features (summaries, transcripts, triage, and retrospectives), private incidents and status pages, incident analytics, SCIM, multiple organizations, SLAs, and a dedicated customer success manager.
Yes, it offers a free plan for up to 10 responders with basic runbooks and one public status page.
The Pro plan is $25 per responder per month when billed annually.
It was founded in 2018 by Robert Ross and is headquartered in New York City.
Yes, AI-powered incident summaries, call transcripts, and retrospective assistance are included, primarily on the Enterprise plan.
No, its free and Pro tiers are designed for smaller teams, while Enterprise adds governance features for larger organizations.