Cloud-IAM review: pricing, uptime SLAs, and features of this managed Keycloak identity and access management hosting service based in France.
Category
Security
Pricing
Tiered subscription priced by total number of user accounts (not monthly active users), with a free tier and usage-based paid plans, from Free tier available for up to 100 users; paid plans start around 225 euros/month
Verified
Not yet
Last updated
July 19, 2026
Founded
2018
Headquarters
Rennes, France
What Is Cloud-IAM
Cloud-IAM is a managed hosting service built specifically around Keycloak, the open-source identity and access management server that provides single sign-on, OAuth2, and OpenID Connect authentication. Rather than requiring a team to install, patch, and operate Keycloak themselves, Cloud-IAM provisions a fully dedicated Keycloak instance per customer and handles the ongoing operations.
The service has run since 2018 and is delivered by a joint venture of ELLIXO SAS and FGRibreau SARL, two French companies headquartered in Rennes, France, giving it a strong European base for customers with GDPR or data-residency requirements.
Infrastructure, Support, and Compliance
Cloud-IAM can deploy dedicated Keycloak instances in more than 70 regions across AWS, Google Cloud, Azure, Scaleway, and Outscale, with setup typically completing in about 20 minutes. Higher tiers carry a 99.95 percent uptime SLA and are backed by 24/7 support from engineers who specialize specifically in Keycloak rather than general cloud infrastructure.
All paid plans include ISO 27001:2022 and SOC 2 Type 2 certifications along with GDPR compliance documentation, which matters to the regulated industries, including banking and public sector organizations, that commonly rely on Keycloak for identity management.
How Cloud-IAM Pricing Works
Cloud-IAM prices its plans based on the total number of user accounts provisioned rather than monthly active users, which the company argues produces more predictable costs. A free tier covers up to 100 users, while paid Starter, Essential, and Premium tiers begin around 225 euros per month and differ mainly in support responsiveness and SLA level, with a custom-priced Max tier for large, multi-region enterprise deployments.
Key Features
Dedicated Keycloak instance per customer — Each customer receives a fully dedicated Keycloak deployment rather than a shared multi-tenant instance.
70+ deployment regions — Deployments can be provisioned in more than 70 regions across AWS, Google Cloud, Azure, Scaleway, and Outscale.
99.95% uptime SLA — The Premium tier and above carry a 99.95 percent uptime service-level agreement backed by redundant infrastructure.
24/7 Keycloak-specialist support — Support is staffed by engineers who focus specifically on Keycloak rather than general cloud infrastructure support.
Automated backups and redundancy — Built-in automated backups and resilient architecture reduce the risk of data loss or downtime.
Custom domains and extensions — Custom domains and Keycloak extensions can be integrated through the Cloud-IAM console without additional development fees.
Fast provisioning — New managed Keycloak environments are typically ready within about 20 minutes of setup.
Compliance certifications — Paid plans include ISO 27001:2022 and SOC 2 Type 2 certification along with GDPR compliance documentation.
Pros & Cons
Pros
Removes the operational burden of self-hosting, patching, and upgrading Keycloak
Dedicated (non-shared) Keycloak instance for every customer improves isolation and security
Wide choice of more than 70 deployment regions across major and European cloud providers
Support is staffed by engineers specialized specifically in Keycloak rather than generalist support
Free tier available for up to 100 users makes it easy to evaluate before paying
Strong compliance posture with ISO 27001:2022 and SOC 2 Type 2 certifications on paid plans
Cons
Small team size (around 11 employees) relative to larger identity platform vendors
Pricing is not as simple as flat SaaS tiers since paid plans require a per-user quote based on cloud provider and region
Free tier has no custom domain or SSL, limiting it to evaluation and very small use cases
Less brand recognition than proprietary IAM products like Okta, Auth0, or AWS Cognito
Requires familiarity with Keycloak concepts (realms, clients, extensions) even though hosting is managed
Highest-tier features like 30-minute incident response and multi-region deployment require custom Max-tier pricing
Pricing
Freemium $0 per month
Starter From €225 per month
Essential From €225 per month
Premium From €225 per month
Max Custom custom
Frequently Asked Questions
What is Cloud-IAM
Cloud-IAM is a managed hosting service for Keycloak, the open-source identity and access management server, providing dedicated instances, automated operations, and expert support.
Is there a free plan for Cloud-IAM
Yes, Cloud-IAM offers a Freemium tier supporting up to 100 users with community support, though it does not include a custom domain or SSL.
How is Cloud-IAM priced
Cloud-IAM prices plans based on the total number of user accounts rather than monthly active users, with paid plans starting around 225 euros per month depending on cloud provider and region.
Where is Cloud-IAM hosted
Cloud-IAM can deploy dedicated Keycloak instances in more than 70 regions across AWS, Google Cloud, Azure, Scaleway, and Outscale.
Who operates Cloud-IAM
Cloud-IAM is operated by a joint venture of ELLIXO SAS and FGRibreau SARL, two French companies headquartered in Rennes, France, and has run since 2018.
What uptime SLA does Cloud-IAM guarantee
Cloud-IAM's Premium tier and above carry a 99.95 percent uptime SLA, with the highest Max tier offering additional multi-region redundancy.
Does Cloud-IAM support GDPR compliance
Yes, Cloud-IAM's paid plans include GDPR compliance documentation along with ISO 27001:2022 and SOC 2 Type 2 certifications, and European region hosting helps with data residency requirements.
How long does it take to set up Cloud-IAM
A new managed Keycloak environment on Cloud-IAM is typically ready for use within about 20 minutes of setup.