DelightChat and Interakt both target WhatsApp-centric commerce messaging, but their entry points differ sharply: DelightChat has no permanent free plan (only…
Best for DelightChat: Shopify-based D2C brands that want order data surfaced directly inside support replies and a GPT-powered AI assistant included from the entry Startup plan.
Best for Interakt: Teams that want to start on a genuinely free tier (even if WhatsApp-limited), need a no-code chatbot builder with branching logic, or plan to use the RCS channel at Enterprise scale.
At a Glance
DelightChat
Interakt
Primary category
Customer Support
Customer Support
Rating
Not documented
Not documented
Pricing model
Subscription with free trial
Freemium
Starting price
$29/month
Free
Free plan
Yes
Yes
Free trial
Yes
Yes
Platforms
Web, iOS, Android
Web
Team collaboration
Not documented
Not documented
AI features
Yes
Yes
Public API
Yes
Yes
Key Differences
Free tier availability
DelightChat: No permanent free plan; only a 14-day free trial with a 1:1 onboarding call.
Interakt: Free Starter tier available with unlimited owner-role agents, though limited to Instagram messaging (no WhatsApp), 15 custom fields, and 15 custom tags.
A permanent free tier, even with channel limits, lets a business use the product indefinitely at no cost; a trial only allows evaluation.
Ecommerce platform depth
DelightChat: Deep, purpose-built Shopify integration that surfaces and lets agents modify order data while replying to customers.
Interakt: Syncs product catalogs from Shopify, WooCommerce, and Excel, and includes a WhatsApp Store for commerce inside WhatsApp.
DelightChat's integration is described as specifically deep for Shopify order data, while Interakt spans multiple ecommerce platforms with catalog sync and native WhatsApp commerce.
No-code automation
DelightChat: Automation rules are keyword-triggered auto-replies.
Interakt: Dedicated no-code chatbot builder with drag-and-drop creation, with advanced branching flows on the Advanced plan ($69/month).
A full chatbot builder with branching logic supports more complex self-service flows than keyword-triggered replies alone.
Channel ceiling
DelightChat: Consolidates WhatsApp, Instagram, Facebook, Email, Live Chat, and Messenger, with mobile apps for iOS and Android.
Interakt: Automates WhatsApp, Instagram, and RCS, with the RCS channel reserved for the Enterprise plan.
DelightChat covers email and Messenger that Interakt's facts don't list, while Interakt adds an RCS channel DelightChat's facts don't mention.
Pricing scale by team size
DelightChat: $29/month Startup (5 team members) up to $299/month Growth (50 team members), all plus separate WhatsApp messaging charges.
Interakt: Free Starter up to $69/month Advanced for messaging plans, with a separately billed Sales CRM at ₹2,499/month.
DelightChat's paid tiers scale with team size and Shopify store count; Interakt separates its CRM into an independently billed product.
Feature-by-Feature
Core Features
Feature
DelightChat
Interakt
WhatsApp messaging
Available
Limited
No-code chatbot builder
Not documented
Available
AI-powered response assistant
Available
Available
RCS channel
Not documented
Limited
Mobile apps (iOS/Android)
Available
Not documented
Sales CRM
Not documented
Available
Pricing & Plans
Feature
DelightChat
Interakt
Permanent free tier
Unavailable
Available
Free trial
Available
Available
Multiple Shopify stores
Limited
Not documented
Pricing Compared
Starting price reflects the lowest paid tier, not the full cost for every team size or usage level.
DelightChat
Startup — $29 per month
Scale — $99 per month
Growth — $299 per month
Interakt
Starter — Free monthly
Growth — $55/month + taxes monthly
Advanced — $69/month + taxes monthly
Enterprise — Custom pricing custom
Pros & Cons
DelightChat
Pros
Combines helpdesk and WhatsApp marketing automation in one affordable product
Uses the official, compliant WhatsApp Business API rather than unofficial integrations
Tight Shopify integration surfaces order data directly in conversations
SME-friendly pricing with a 14-day free trial
Cons
Small team (~15 people) relative to larger helpdesk competitors like Gorgias or Zendesk
Primarily Shopify/e-commerce focused, less suited to non-retail use cases
No native desktop or mobile apps, web app only
Higher-tier Growth plan (~$299/month) is needed for full automation and scale features
Interakt
Pros
Backed by Haptik and Reliance Jio, giving it strong financial stability and long-term viability
One of the more affordable official WhatsApp Business API platforms in the market
Deep, purpose-built e-commerce integrations for D2C brands
No-code chatbot builder makes automation accessible to non-technical teams
Combines WhatsApp and Instagram messaging in a single shared inbox
Cons
Dashboard can feel complex, particularly for configuring broadcast campaigns and approvals
Support is largely email-based with reported slow response times on some plans
WhatsApp conversation fees are billed separately and can significantly exceed the subscription cost at scale
Trustpilot ratings lag well behind G2 ratings, suggesting inconsistent customer experiences
Advanced automation and lower message costs require moving up to the pricier Advanced or Enterprise tiers
Use Cases
Choose DelightChat: Shopify-based D2C brands that want order data surfaced directly inside support replies and a GPT-powered AI assistant included from the entry Startup plan.
Choose Interakt: Teams that want to start on a genuinely free tier (even if WhatsApp-limited), need a no-code chatbot builder with branching logic, or plan to use the RCS channel at Enterprise scale.
Need both: A merchant selling on both Shopify and multiple non-Shopify storefronts might use DelightChat for Shopify order-aware WhatsApp support while trialing Interakt's free Instagram tier for a secondary brand or channel, since DelightChat's integration is Shopify-specific and Interakt's free tier excludes WhatsApp.
DelightChat
Centralizing multi-channel support — Manage WhatsApp, Instagram, and email conversations from one inbox.
Recovering abandoned carts via WhatsApp — Automate WhatsApp messages to win back abandoned checkouts.
Automating order and shipping notifications — Send automated WhatsApp updates tied to Shopify order status.
Interakt
D2C e-commerce order and marketing messaging — Online stores automate cart-recovery, order updates, and promotional broadcasts directly over WhatsApp.
WhatsApp-based customer support — Support teams manage high-volume customer conversations from a shared WhatsApp inbox with multiple agents.
Automated lead qualification and sales — Sales teams use chatbots and AI agents to qualify inbound leads and route them into a sales pipeline.
Frequently Asked Questions
Does DelightChat have a free plan?
No; it offers a 14-day free trial rather than a permanent free tier. Interakt, by contrast, has a free Starter tier limited to Instagram messaging.
Does Interakt have a free plan?
Yes, the Starter tier is free but limited to Instagram messaging, 15 custom fields, and 15 custom tags.
Does Interakt support WhatsApp on the free plan?
No, WhatsApp messaging requires the Growth plan ($55/month) or higher.
Is DelightChat built for Shopify?
Yes, it is marketed specifically to Shopify-based D2C brands with native order-data integration, while Interakt syncs catalogs from Shopify, WooCommerce, and Excel.
Does DelightChat include AI features?
Yes, a GPT-powered AI Assistant helps draft and refine support responses on all plans.
How many businesses use Interakt?
Interakt states it serves 50,000+ businesses globally.